Healthmap Solutions Is Hiring A Member Engagement Specialist - Bilingual (Spanish)

Join Our Team as a Member Engagement Specialist at Healthmap Solutions! 🚀

Become a vital part of a forward-thinking company dedicated to transforming specialty health management, especially in kidney health populations. Make a difference by engaging with members and fostering trust to promote better health outcomes.

Company Background 🏥

Healthmap Solutions is innovating the future of specialty health management with a focus on progressive diseases, particularly kidney health. Leveraging clinical big data and advanced analytics, we develop complex programs that make a real difference. We are a diverse and growing organization committed to our clients and employees, championing better health for those who need it most.

Position Summary 🎯

The Member Engagement Specialist will focus on connecting with potential members, building trust, and encouraging enrollment in our Kidney Health Management program.

Responsibilities

• Proactively reach out to potential members via multiple channels to explain program benefits and promote enrollment. 🤝
• Build rapport and trust through active listening, empathy, and personalized communication.
• Consistently meet engagement targets by educating members, addressing concerns, and demonstrating program value.
• Maintain a positive, professional, and engaging demeanor with prospective members and internal stakeholders, enhancing our company culture.
• Ensure compliance by following federal, state, and local regulations, including HIPAA, security, and privacy guidelines when handling protected health information. 🔒
• Collaborate with internal teams to share feedback, improve outreach strategies, and escalate concerns when necessary.
• Perform other duties as assigned to support team goals.

Requirements ✅

• High school diploma or equivalent; college coursework or degree preferred.
• Minimum of 2 years experience in sales, customer service, or related fields; healthcare, wellness, or population health background is a plus.
• Experience with Customer Relationship Management (CRM) tools and contact center software is preferred.
• Ability to work in in-person, hybrid, or HIPAA-compliant remote environments based on business needs.
• Flexibility to work evenings, weekends, or adjusted schedules to maximize outreach.
• Bilingual fluency in English and Spanish is preferred.

Skills & Attributes 🌟

• Exceptional verbal and written communication skills, adaptable to diverse audiences.
• Strong persuasive and negotiation skills, with a focus on understanding individual member needs.
• Confidence in overcoming objections with respect, compassion, and empathy.
• Excellent organizational skills and keen attention to detail for managing multiple tasks and records.
• Ability to thrive in a performance-driven environment.
• A growth mindset with willingness to learn and adapt to new tools and strategies.

Travel Requirements 🧳

Limited travel required, scheduled according to business needs.

Americans with Disabilities Act (ADA) 🔧

The physical requirements for this role are representative of those necessary to perform essential job functions. Reasonable accommodations can be made for individuals with disabilities to ensure successful performance.

Equal Opportunity Employment 🌍

Healthmap Solutions is an inclusive employer that does not discriminate based on age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial or veteran status, marital or parental status, or pregnancy. Discrimination and harassment of any kind are strictly prohibited, fostering a fair and respectful workplace for all.