Cesna Recruitment Is Hiring A Medical Technical Support Engineer Korean

Join Our Team as a Medical Technical Support Engineer! 🚑💻

We are seeking a dedicated and skilled professional to provide exceptional technical support for our medical equipment, ensuring operational excellence and customer satisfaction.

Job Description

• System Delivery & Installation: Coordinate and execute the delivery, setup, and technical service activities for medical devices both in the field and at our Service Centers.
• Maintenance & Repairs: Perform preventive maintenance, repairs, part replacements, software updates, and recall executions following established procedures and schedules.
• Troubleshooting & Analysis: Conduct root cause analysis and implement corrective actions for technical issues identified during customer support or operational activities.
• Onsite Support: Provide on-location technical assistance during customer cases, including support in clinical and operating room environments as needed.
• Event Support: Assist with equipment setup and operation for exhibitions, trade shows, and customer demonstrations.
• Collaboration: Work closely with Clinical Specialists to support field execution and facilitate knowledge transfer during transitions.
• Inventory Management: Maintain the inventory of equipment, instruments, and parts at the U.S. Service Center to ensure readiness and functionality.
• Global Communication: Coordinate with international teams, including colleagues in Korea, to ensure seamless operations.
• Compliance & Certifications: Follow hospital protocols, maintain HIPAA compliance, and obtain necessary hospital credentials, training, vaccinations, and documentation.
• Operational Support: Contribute to stable customer operations and service readiness amid ongoing expansion of the installed base and commercialization activities.

Qualifications

• Educational Background: Bachelor's degree in Mechanical, Electrical, Biomedical Engineering, or a related field.
• Language Skills: Proficiency in both English and Korean.
• Experience: Entry-level position; 2+ years of relevant experience preferred. Background in technical service, engineering, or field support is advantageous.
• Industry Knowledge: Experience in medical devices, capital equipment support, or complex systems technical service is highly desirable.
• Technical Skills: Ability to solve complex and unfamiliar technical problems using sound knowledge.
• Communication & Interpersonal Skills: Strong abilities to communicate effectively and work well with others.
• Multitasking & Adaptability: Capable of managing multiple priorities efficiently in a dynamic environment.
• Cultural Competence: Ability to work effectively within multicultural and cross-functional teams.
• Travel Flexibility: Willing to travel up to 50% as needed.
• Lifting & Physical Ability: Ability to safely move and lift equipment weighing up to 40 pounds.

What We Offer 🎁

• Comprehensive Benefits: Health, dental, vision, and life insurance coverage at no cost to employees (dependent coverage included).
• Retirement Planning: 401(k) plan with a 5% company match.
• Generous Leave: Paid time off and holidays to promote work-life balance.
• Work Authorization: No visa sponsorship required.