ChenMed Is Hiring A Medical Receptionist Bilingual Vietnamese

Join Our Team as a Bilingual Medical Receptionist in Pine City! 🌟

We are dedicated to changing lives daily—both for our patients and our team. If you're innovative, driven, and bring kindness and joy to your work, you'll thrive with us. We're expanding rapidly and looking for passionate individuals like you to join our dynamic primary care team.

Position: Medical Receptionist (Bilingual - English/Vietnamese)

Location: Pine City

Are You the Right Fit? 🤝

• Fluent in both written and verbal English and Vietnamese
• Have a strong work ethic and ambitious mindset
• Inspire others with kindness and joy

Essential Job Duties & Responsibilities 📋

• Patient Interaction: Greet patients, check-in/out, schedule appointments, and record information. Conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Tasks: Use computer systems to add new patient info, print forms, respond to emails, and prepare new patient packets. Ensure contact info is accurate.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate milestones.
• Communication: Answer phones, take detailed messages, and convey information clearly about Chen Med staff.
• Insurance & Referrals: Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Act as HEDIS champion, monitor scheduled patient needs, and report on hospitalizations and census data.
• Customer Service & Escalation: Present surveys during checkout and escalate issues for immediate service recovery.
• Team Participation: Share updates during daily/weekly huddles regarding patient care.
• Transportation Coordination: Manage driver lists, medication/grocery deliveries, behavioral challenges, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities 🌟

• Maintain confidentiality of patient information and medical records
• Review patient data for accuracy and completeness
• Transmit correspondence via mail, email, or fax
• Perform other duties as assigned or modified at manager’s discretion

Knowledge, Skills & Abilities ✨

• Exceptional customer service and a passion for helping others
• Working knowledge of medical insurance and EMR systems
• Familiarity with Chen Med standards, policies, and procedures
• Proficient in operating phones, computers, and basic IT systems
• Effective communication with patients and team members in a professional manner
• Detail-oriented with excellent reporting skills
• Outstanding verbal and written communication and listening skills
• Positive, professional attitude
• Proficient with Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel regionally up to 10%
• Fluent in spoken and written English & Vietnamese

Education & Experience Requirements 🎓

• High school diploma or equivalent required
• Graduation from an accredited Medical Assistant program preferred
• Minimum of 1 year experience in a medical clinic or similar environment required
• BLS for Healthcare Providers preferred

Compensation & Benefits 💰

The hourly rate ranges from $14.30 to $20.42. Final compensation depends on experience, education, location, and other relevant factors.