ChenMed Is Hiring A Medical Receptionist Bilingual

Join a pioneering healthcare team dedicated to transforming lives through compassionate service — we're looking for a bilingual (English/Vietnamese) Medical Receptionist (Care Facilitator) to be the welcoming face and advocate for our patients.

About Us

We’re **unique** and committed to making a difference every day — for our patients and our team members alike. If you’re innovative, ambitious, and inspire others with kindness and joy, you’ll fit right in!

As a rapidly expanding primary care provider, we seek dedicated individuals to join our growing team. Be part of something special and help us shape the future of healthcare.

Position Overview

The Medical Receptionist (Care Facilitator) is often the first contact for our patients, serving as a compassionate advocate and delivering exceptional customer service. This role involves check-in and check-out procedures, administrative support, and building trusting relationships with our patients.

Essential Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and ensure lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• System Utilization: Use computer programs to update patient info, print forms, respond to emails, and generate packets. Ensure accurate documentation of contact details.
• Patient Engagement: Conduct “love” calls, mail birthday and greeting cards to commemorate special events.
• Communication: Answer phones, take detailed messages, and relay information to appropriate staff.
• Insurance & Appointments: Verify insurance, collect copays, and assist with follow-up or specialist referral scheduling.
• Patient Comfort & Care: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Monitor HEDIS needs, report hospitalizations, and provide visibility on patient status.
• Customer Service: Present surveys at check-out, escalate issues for immediate resolution.
• Team Collaboration: Participate in daily and weekly huddles, sharing insights on patient care.
• Transportation Coordination: Manage driver lists, medication deliveries, grocery runs, and Uber/Lyft scheduling for patients.

Other Responsibilities

• Maintain confidentiality of patient data and medical records.
• Review and ensure accuracy of patient information.
• Transmit correspondence via mail, email, or fax.
• Perform additional duties as assigned by management.

Knowledge, Skills & Abilities

• Exceptional customer service orientation and passion for helping others 😊
• Knowledge of medical insurance and EMR systems
• Understanding of ChenMed's products, services, policies, and procedures
• Proficiency with phones, computers, and basic IT systems
• Strong communication skills—both verbal and written
• Attention to detail for report and data accuracy
• Excellent listening skills and a professional attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Flexibility to travel locally up to 10%
• Fluency in both English and Vietnamese (spoken and written) 🌏

Education & Experience

• High school diploma or equivalent required
• Graduate of a recognized Medical Assistant Program preferred
• Minimum 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers (preferred)

Compensation & Benefits

The pay range is $14.30 - $20.42 hourly, with final salary based on experience, education, and location. This role may include bonuses or commissions.

Learn more about our employee benefits.

Our Mission

At ChenMed, we’re transforming healthcare for seniors and improving America’s healthcare landscape. Family-owned and physician-led, we’re dedicated to enhancing the health and well-being of the populations we serve. Join us and make a difference!

We offer competitive compensation, comprehensive benefits, career development, and an inspiring work environment that promotes work-life balance and growth opportunities. Be part of a team that truly makes a difference daily. 🌟

Application Instructions

• Current employees: Click here to apply via our internal career site.
• Contingent workers: See the job aid for application guidance.

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