ChenMed Is Hiring A Medical Receptionist Bilingual

Join us in our mission to transform healthcare for seniors—where innovation, compassion, and growth come together to make a real difference. We are seeking a bilingual Medical Receptionist (Care Facilitator) to become a vital part of our expanding team at ChenMed.

About the Role ✨

The Medical Receptionist (Care Facilitator) is often the first point of contact for patients, serving as an advocate and delivering exceptional customer service. This role involves greeting patients, managing schedules, and providing administrative support to ensure a smooth patient experience. The ideal candidate is committed to high-quality service, builds trust, and thrives in a fast-paced environment.

Key Responsibilities 🚩

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, ensuring lobby organization and cleanliness.
• Scheduling: Manage PCP and Specialist schedules, prioritizing top patients every 13 days.
• Administrative Tasks: Use computer systems to update patient records, prepare forms, respond to emails, and generate new patient packets.
• Patient Engagement: Make “love” calls, send birthday and greeting cards for special occasions.
• Communication: Answer phones, take detailed messages, and relay information clearly to staff and patients.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-up or referral appointments.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on patient metrics.
• Customer Service: Present surveys during check-out and escalate issues as needed.
• Team Collaboration: Participate in huddles and communicate patient updates effectively.
• Transportation Coordination: Manage transportation logistics, including Uber/Lyft rides and medication deliveries.

Additional Responsibilities 📝

• Maintain patient confidentiality and record accuracy.
• Handle correspondence via mail, email, or fax.
• Perform other duties as assigned by management.

Required Skills & Qualifications 🌟

• Exceptional customer service and interpersonal skills.
• Fluency in spoken and written English and Vietnamese.
• Knowledge of medical insurance and electronic medical records (EMR).
• Familiarity with ChenMed’s products, policies, and procedures.
• Proficient in using phones, computers, and standard software (Microsoft Office Suite).
• Strong attention to detail and communication skills.
• Positive, professional attitude and strong listening skills.
• Availability to travel up to 10% regional/local.

Education & Experience 🎓

• High school diploma or equivalent required.
• Graduate of a nationally accredited Medical Assistant program preferred.
• Minimum 1 year of experience in a healthcare setting required.
• BLS certification for Healthcare Providers preferred.

Compensation & Benefits 💰

The pay range for this position is $14.30 - $20.42 per hour. Final compensation depends on experience, education, and location. The role may qualify for bonuses or commissions.

Employees enjoy comprehensive benefits, career development opportunities, and a supportive work-life balance. For more details, visit: ChenMed Employee Benefits.

About ChenMed ❤️

We’re family-owned, physician-led, and committed to improving healthcare for seniors. Our innovative approach fosters better health outcomes, and our rapid growth allows us to serve more communities every day.

Join our dedicated team to make a difference—every single day! If you're interested in applying,:

• Current employees: Apply on our internal career site
• Contingent workers: See the job aid to apply

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