English
Vietnamese
ChenMed Is Hiring A Medical Receptionist Bilingual
Join a visionary healthcare provider that's making a difference every day — we're seeking a bilingual Medical Receptionist (Care Facilitator) to deliver exceptional patient service and support our expanding team. 🌟
About Us
At ChenMed, we’re unique in our approach to transforming healthcare for seniors. We’re rapidly expanding and looking for dedicated individuals who are innovative, entrepreneurial, and committed to making a difference. ❤️
Position Overview
The Medical Receptionist (Care Facilitator) is often the first point of contact for patients, serving as a patient advocate and providing outstanding customer service. This role involves welcoming patients, managing check-in/out procedures, scheduling, and administrative support, all while building trusting relationships. 🩺✨
Must-Have Qualifications
- Fluent in both English and Vietnamese, written and verbal 📖📝
- High school diploma or equivalent 🎓
- Minimum 1 year of experience in a medical clinic or similar environment 🏥
- Knowledge of medical insurance, EMR systems, and Microsoft Office Suite 💻
- Strong communication, customer service, and organizational skills 🤝
- Willingness to travel up to 10% regionally 🚗
- Ability to maintain confidentiality and handle sensitive information 🔒
Key Responsibilities
Patient Interaction & Administrative Support
- Greet, check-in, and check-out patients; schedule appointments 🖥️
- Conduct lobby checks for organization and cleanliness 🧹
- Record and update patient information accurately in the system 📝
- Make “love” calls, and send birthday/greeting cards to patients 💌
- Answer phones, take accurate messages, and direct inquiries appropriately 📞
- Verify insurance, collect copays, and assist with appointment scheduling 💳
- Escort patients to exam rooms, ensuring comfort and well-being 🚶♀️🚶♂️
- Participate in daily huddles to share patient updates 🗣️
Additional Duties
- Serve as the HEDIS champion, monitoring and reporting on relevant healthcare metrics 📊
- Manage transportation logistics, including rideshare coordination and medication deliveries 🚕
- Perform miscellaneous tasks as assigned by management 🔧
Knowledge, Skills & Abilities
- Exceptional customer service passion 💖
- Proficient in electronic medical records and healthcare policies 🖥️
- Skilled in communication, listening, and professionalism 🗨️
- Detail-oriented with accuracy and organizational skills ✅
- Proficiency in Microsoft Office (Excel, Word, Outlook) 📂
- Flexibility to travel as needed 🚘
- Fluency in English and Vietnamese, both verbal and written 🌐
Compensation & Benefits
The hourly pay range for this role is $14.30 - $20.42. Final salary will depend on experience, education, and location, with potential eligibility for bonuses and commissions.
Explore our employee benefits to see what makes ChenMed a great place to grow your career! 🎉
Why Join ChenMed?
We’re dedicated to transforming healthcare for seniors and improving lives. As a family-owned, physician-led organization, we offer competitive pay, comprehensive benefits, career development, and a supportive work environment. 💼🌟
Be part of a team that makes a real difference — every single day. Apply now or learn more about internal opportunities:
Let's change lives together! 🌟💙