ChenMed Is Hiring A Medical Receptionist Bilingual

Join a transformative healthcare team dedicated to making a difference in seniors' lives while offering exciting career growth opportunities. 🌟

About Us

We’re unique. You should be, too. We’re changing lives every day—for both our patients and our team members. Are you innovative, entrepreneurial, and passionate about service? If you inspire others with kindness and joy, we want to hear from you!

As a rapidly expanding primary care provider, we distinguish ourselves with our commitment to excellent patient care and a dynamic team environment. We are currently seeking bilingual (English/Vietnamese) candidates fluent in written and verbal communication to join our team as a Medical Receptionist (Care Facilitator).

Position Overview

The Medical Receptionist (Care Facilitator) is a vital first contact point for our patients, acting as their advocate through exceptional customer service. The role involves managing patient check-ins and check-outs, providing administrative support, and building trusting relationships with patients to promote their well-being.

Essential Duties & Responsibilities

• Patient Interaction: Greet patients, record information during check-in/out, and schedule appointments. Conduct lobby checks for organization and cleanliness.
• Scheduling & Coordination: Manage PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Data Management: Use computer systems to update patient information, print forms, respond to emails, and prepare new patient packets. Ensure accuracy in contact details and emergency contacts.
• Patient Engagement: Make “love” calls, send birthday and greeting cards for special occasions.
• Communication: Answer phones, take detailed messages, and relay information about ChenMed personnel to patients and staff.
• Insurance & Appointments: Verify insurance coverage, collect copays, and assist with follow-up and referral scheduling.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their comfort and well-being.
• HEDIS & Reporting: Act as HEDIS champion, monitoring scheduled patient needs, hospitalizations, and relevant metrics.
• Customer Service: Present surveys during check-out and escalate issues for immediate resolution.
• Team Participation: Attend daily and weekly huddles sharing patient updates.
• Transportation Coordination: Manage driver and patient transportation, medication and grocery deliveries, and Uber/Lyft rides.
• Additional Duties: Maintain patient confidentiality, review information for accuracy, transmit correspondence, and perform other tasks as assigned.

Knowledge, Skills & Abilities

• Exceptional customer service skills and a passion for serving others
• Understanding of medical insurance and electronic medical records (EMR) systems
• Knowledge of ChenMed products, services, policies, and procedures
• Proficiency in operating phones, computers, and software applications
• Professional, courteous communication with staff, patients, and stakeholders
• Strong attention to detail and accuracy
• Outstanding verbal and written communication skills
• Excellent listening skills and a positive attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in both English and Vietnamese (spoken and written)

Education & Experience Requirements

• High school diploma or equivalent
• Graduation from a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

The pay range for this position is $14.30 – $20.42 per hour. Final salary depends on experience, education, location, and other factors. Bonuses or commissions may also apply.

Explore our employee benefits for more information.

Join Our Mission

We’re ChenMed, transforming healthcare for seniors and changing America’s healthcare landscape. As a family-owned, physician-led organization, we improve health outcomes and well-being through innovation, compassion, and dedicated care. 🚀

Enjoy a rewarding career with competitive pay, comprehensive benefits, career advancement opportunities, and a true work-life balance. Our team makes a difference every day—come be a part of it!

Application Instructions

• Current employees: Apply via our internal career site
• Contingent workers: View the job aid for application guidance

#LI-Onsite