ChenMed Is Hiring A Medical Receptionist Bilingual

Join ChenMed in transforming healthcare for seniors—where innovation, compassion, and growth come together to make a real difference in people's lives. 🌟

About Us

We’re a unique, family-owned, and physician-led primary care provider committed to changing lives every day—both for our patients and our team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy? If so, we want you to be part of our expanding team!

Position Overview: Medical Receptionist (Care Facilitator) 🎯

This vital role is often the first touchpoint for our patients, serving as a patient advocate and delivering exceptional customer service. The ideal candidate is bilingual (English/Vietnamese) with fluency in both written and verbal communication. You will check patients in and out, provide administrative support, and build trusting relationships with our patients.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and record information. Conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top patient engagement every 13 days.
• Administrative Support: Use computer systems to add patient data, print forms, respond to emails, and prepare new patient packets. Maintain accurate contact information.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, take detailed messages, and relay information clearly about ChenMed staff to patients and others.
• Insurance & Appointments: Verify insurance details, collect copays, and assist with follow-up scheduling and referrals.
• Patient Comfort: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Act as HEDIS champion, monitor scheduled patients, and report hospitalizations and other key metrics.
• Customer Satisfaction: Present service surveys, address escalations, and participate in daily huddles to share patient insights.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and schedule Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain patient confidentiality and accurate medical records.
• Review and verify patient information for completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills & Abilities 💡

• Exceptional customer service and passion for serving others.
• Basic understanding of medical insurance and electronic medical records (EMR).
• Familiarity with ChenMed services, policies, and procedures.
• Proficiency with phones, computers, and common IT systems.
• Strong communication skills—professional, courteous, and clear.
• Attention to detail in reports and data accuracy.
• Outstanding listening and verbal skills.
• Positive, professional attitude with a team-focused mindset.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel locally and regionally up to 10%.
• Fluency in spoken and written English and Vietnamese.

Education & Experience 🎓

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum 1 year of experience in a medical clinic or similar setting required.
• BLS certification for Healthcare Providers preferred.

Compensation & Benefits 💼

The hourly pay range for this position is $14.30 - $20.42. Final compensation depends on experience, education, location, and other factors. Benefits may include bonuses or commissions. For more details, visit this link.

Why Join ChenMed? 🌟

We’re dedicated to improving healthcare for seniors and making a difference in their lives. With competitive pay, comprehensive benefits, career growth opportunities, and a supportive work environment, our team members enjoy a healthy work-life balance and meaningful work every day.

Interested in applying?

• Current employees: Click here to apply via our internal career site.
• Contingent workers: See the job aid here to apply.

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