ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic healthcare team that values innovation, compassion, and community impact — we're transforming lives every day, and we want you to be a part of it! 🚀

About Us

At ChenMed, we stand out from most primary care providers. We're rapidly expanding and dedicated to improving the health and well-being of our patients, especially seniors. Our unique, family-owned and physician-led approach aims to make healthcare better, one life at a time.

Position: Bilingual Medical Receptionist (Care Facilitator) 🩺

As the first point of contact for our patients, the Care Facilitator plays a vital role in delivering exceptional customer service and advocating for patient needs. Fluency in both English and Vietnamese, in spoken and written form, is required.

Key Responsibilities

• Patient Interaction: Greet, check-in/out patients, schedule appointments, and ensure lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, including maintaining a 13-day scheduling cycle for Top 40 patients.
• Administrative Support: Use computer systems to update patient information, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, take detailed messages, and accurately relay information about ChenMed clinical staff.
• Insurance & Payments: Verify insurance coverage, collect copays, and assist with referrals and follow-up appointments.
• Patient Comfort & Care: Escort patients to exam rooms and ensure their comfort and well-being.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on relevant metrics.
• Customer Service & Feedback: Present surveys during check-out and escalate issues for immediate resolution.
• Team Participation: Contribute to daily and weekly huddles, sharing updates on patient care.
• Transportation Coordination: Manage transportation logistics, including ride scheduling via Uber/Lyft, medication and grocery deliveries, and addressing behavioral challenges.

Additional Responsibilities

• Maintain patient confidentiality and accurate medical records.
• Review patient and appointment information for completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills, and Abilities

• Exceptional customer service orientation and a passion for serving others 😊
• Proficiency with medical insurance and electronic medical records (EMR systems)
• Familiarity with ChenMed products, services, standards, policies, and procedures
• Strong operating skills with phones, computers, and IT systems
• Professional and courteous communication with patients and staff
• Attention to detail to ensure data accuracy
• Excellent verbal and written communication skills 🗣️✉️
• Great listening skills and a positive attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel regionally up to 10% 🚗
• Fluency in English and Vietnamese, both spoken and written

Qualifications & Experience

• High school diploma or equivalent required
• Medical Assistant certification from an accredited program preferred
• Minimum of 1 year experience in a healthcare setting
• BLS for Healthcare Providers preferred

Pay Range & Benefits

Hourly Rate: $14.30 – $20.42

The final compensation will depend on experience, location, and other factors. This position may also be eligible for bonuses or commissions.

Explore our employee benefits page for more details.

Our Mission & Why Join ChenMed 💙

We’re dedicated to transforming healthcare for seniors and making a positive impact in communities across America. Our team members enjoy a fulfilling work environment, competitive compensation, career growth opportunities, and the satisfaction of making a difference every day.

If you're an internal candidate, click here to apply through our internal career site. Contingent workers can refer to the job aid for application instructions.

#LI-Onsite