ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic healthcare team dedicated to transforming lives every day! We’re seeking passionate, bilingual (English/Vietnamese) professionals to make a meaningful impact in our expanding primary care practice. If you excel in customer service, thrive in a collaborative environment, and aim to build trusting relationships with patients, we want to hear from you.

💼 Job Opportunity: Medical Receptionist (Care Facilitator)

🌟 About Us

We’re unique. You should be, too. At ChenMed, we’re changing lives for our patients and our team members. As a rapidly expanding primary care provider, we value innovation, kindness, and ambition. Join us and be part of a family owned and physician-led organization committed to improving healthcare for seniors across America.

🔑 Job Summary

The Medical Receptionist (Care Facilitator) is a key first contact for patients entering our clinic, serving as a patient advocate and delivering exceptional customer service. This role involves greeting patients, managing schedules, providing administrative support, and ensuring a smooth patient experience—building trust and rapport at every interaction.

🚀 Essential Duties & Responsibilities

• Patient Interaction: Greet, check-in/out patients, schedule appointments, and maintain lobby organization and cleanliness.
• Schedule Management: Act as gatekeeper for PCP and Specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Administrative Tasks: Use computer systems to update patient information, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to celebrate special events.
• Communication: Answer phones, take detailed messages, and relay information accurately.
• Insurance & Referrals: Verify patient insurance, collect copays, and coordinate follow-up and referral appointments.
• Patient Comfort & Support: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Champion HEDIS needs, report hospitalizations, and monitor patient care metrics.
• Customer Service: Present surveys during checkout and resolve issues promptly for service recovery.
• Team Participation: Join daily and weekly huddles to share patient updates.
• Transportation & Logistics: Manage transportation, medication, grocery deliveries, and coordinate Uber/Lyft rides for patients.

Other Responsibilities: Maintain patient confidentiality, review and verify patient information, transmit correspondence, and perform other duties as assigned by management.

🧠 Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for helping others
• Knowledge of medical insurance and EMR systems
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficiency with phones, computers, and basic IT systems
• Excellent professional communication, both verbal and written
• Strong listening skills and attention to detail
• Positive, professional demeanor
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to travel up to 10% regionally and locally
• Fluency in English and Vietnamese, both spoken and written

🎓 Education & Experience Requirements

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment required
• Basic Life Support (BLS) certification for Healthcare Providers preferred

💰 Compensation & Benefits

The pay range for this position is $14.30 - $20.42 per hour. Final compensation depends on experience, education, location, and other factors. Eligible for bonuses or commissions.

For details on employee benefits, visit: ChenMed Employee Benefits

🌍 About ChenMed

We are transforming healthcare for seniors, dedicated to improving health and well-being through innovative, family-owned, and physician-led models. We’re growing rapidly to serve more seniors and are committed to rewarding our team members with competitive pay, comprehensive benefits, and career growth opportunities. Join a team that makes a difference every day!

🔗 How to Apply

• Current employees: Click HERE to apply through the internal career site.
• Contingent workers: View the job aid HERE for application instructions.

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