ChenMed Is Hiring A Medical Receptionist Bilingual

Join a forward-thinking healthcare provider dedicated to transforming lives through compassionate service and innovation. We’re looking for a bilingual (English/Vietnamese) Medical Receptionist (Care Facilitator) who thrives in a dynamic environment and is committed to building trusting relationships with patients.

🌟 About Us

At ChenMed, we’re unique and proud of it. We’re changing lives every day—both for our patients and our team members. If you’re innovative, entrepreneurial, ambitious, and inspire others with kindness and joy, you’ll fit right in. We’re rapidly expanding and seeking passionate individuals to join our family-oriented team.

Our approach is different than most primary care providers. We prioritize exceptional customer service and strive to make a meaningful impact in healthcare.

🏥 Role Overview: Medical Receptionist (Care Facilitator)

This role is often the first contact for patients, serving as a patient advocate. The Care Facilitator delivers outstanding customer service, manages patient check-ins and check-outs, and provides administrative support. Success in this role involves a strong commitment to service excellence and building trust with every interaction.

🔎 Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments. Conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring top patient scheduling every 13 days.
• System Utilization: Use computer programs to add patient data, print forms, schedule appointments, respond to emails, and generate new patient packets.
• Patient Engagement: Make “love” calls, send birthday and greeting cards celebrating special events.
• Communication: Answer phones, take accurate messages, and relay information clearly to patients and staff.
• Insurance & Payments: Verify patient insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on relevant metrics.
• Customer Service: Present survey forms during check-out and escalate issues as needed for service recovery.
• Team Collaboration: Participate in daily/weekly huddles, share patient updates, and support team efforts.
• Transport & Logistics: Manage transportation logistics, including Uber/Lyft rides, medication, and grocery deliveries.

📝 Additional Duties

• Maintain confidentiality of patient information and medical records.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

💡 Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for helping others
• Knowledge of medical insurance and EMR systems
• Understanding of ChenMed products, policies, and procedures
• Proficient with phones, computers, and basic IT tools
• Professional and courteous communication with patients and staff
• Attention to detail for reports and data accuracy
• Outstanding verbal and written communication skills
• Strong listening skills and a positive attitude
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluent in both English and Vietnamese (spoken and written)

🎓 Education & Experience Requirements

• High school diploma or equivalent required
• Medical Assistant certification from an accredited program preferred
• At least 1 year of experience in a medical or similar environment required
• BLS certification for Healthcare Providers preferred

💰 Compensation & Benefits

The hourly pay range is $14.30 - $20.42. Final compensation depends on experience, education, location, and other factors. This position may be eligible for bonuses or commissions.

For details on employee benefits, visit: ChenMed Employee Benefits

🚀 About ChenMed

We’re transforming healthcare for seniors and making a positive impact across America. Family-owned and physician-led, we focus on improving health outcomes for our communities. Our rapid growth reflects our commitment to rescuing seniors from inadequate healthcare through competitive pay, comprehensive benefits, career growth opportunities, and an exceptional work environment.

Join us and make a difference in people’s lives every day!

📋 How to Apply

• Current employees, click here to apply internally.
• Contingent workers, see the job aid for application instructions.

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