ChenMed Is Hiring A Medical Receptionist Bilingual

Join ChenMed, a transformative healthcare provider dedicated to improving lives — we're looking for a bilingual Medical Receptionist (Care Facilitator) who embodies innovation, kindness, and a passion for service to join our growing team! 🚀

About the Role

The Medical Receptionist (Care Facilitator) is a vital first contact for our patients, serving as a patient advocate and delivering exceptional customer service. Fluency in both English and Vietnamese (written and verbal) is required.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments while maintaining a clean and organized lobby.
• Scheduling & Coordination: Manage schedules for PCP and specialists, ensuring top priority patients are scheduled every 13 days.
• Data Management: Use computer systems to update patient information, print forms, respond to emails, and prepare new patient packets. Ensure accuracy of contact details and insurance information.
• Communication & Follow-up: Conduct “love” calls, send birthday and greeting cards, answer phones, take detailed messages, and relay information about ChenMed personnel.
• Insurance & Appointments: Verify patient insurance, collect copays, and assist with follow-up and referral scheduling.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Act as a HEDIS champion, monitor hospitalizations, and report on relevant metrics like HITS census and ENS Ping.
• Customer Service & Escalations: Gather patient satisfaction surveys during checkout and escalate issues when necessary.
• Team Participation: Contribute to daily/weekly huddles with patient updates.
• Transportation Management: Coordinate Uber/Lyft rides, manage medication and grocery deliveries, and handle behavioral challenges with drivers.

Additional Responsibilities

• Maintain patient confidentiality and ensure accuracy of personal and medical records.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by management.

Knowledge, Skills & Abilities

• Excellent customer service skills and a passion for helping others 😊
• Familiarity with medical insurance and EMR systems
• Understanding of ChenMed’s products, policies, and procedures
• Proficient with phones, computers, and basic IT systems
• Strong communication, listening, and interpersonal skills
• Attention to detail and accuracy
• Professional attitude and positive demeanor
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in English and Vietnamese, both written and verbal

Education & Experience Requirements

• High school diploma or equivalent required
• Graduate from a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment required
• BLS for Healthcare Providers certification preferred

Compensation

The pay range is $14.30 - $20.42 per hour. Final compensation will depend on experience, education, location, and other relevant factors. The position may be eligible for bonuses or commissions.

Employee Benefits

For details on our benefits, visit this link. We offer competitive compensation, comprehensive benefits, career growth opportunities, and a great work-life balance.

Why Join ChenMed?

We’re transforming healthcare for seniors and making a difference in people's lives. As a family-owned, physician-led organization, we focus on improving health outcomes and fostering a supportive environment for our team members. 🚀

If you'd like to apply, current employees can do so via our internal career site. Contingent workers can find application details in the job aid.

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