ChenMed Is Hiring A Medical Receptionist Bilingual

Join a compassionate healthcare team that is transforming lives daily, emphasizing exceptional service, growth, and a supportive environment. We are seeking bilingual (English/Vietnamese) Medical Receptionists who are passionate about making a difference in senior healthcare.

About Us

We’re unique. You should be, too. At ChenMed, we’re changing lives every day—for both our patients and our team members. We’re different than most primary care providers, rapidly expanding, and in need of great people to join our mission-driven team. 💙

If you’re innovative, entrepreneurial, driven by high work ethic and ambition, and inspire others with kindness and joy, you’ll thrive with us!

Position Overview: Medical Receptionist (Care Facilitator) 🩺

The Care Facilitator is a vital first contact for patients and serves as a patient advocate, delivering exceptional customer service. This role involves checking patients in and out, providing administrative support, and building trusting relationships with our patients.

Essential Duties & Responsibilities

• Patient Interaction: Greet patients, check-in/out, schedule appointments, and conduct lobby checks for organization and cleanliness.
• Schedule Management: Manage schedules for PCP and specialists, ensuring top priority patients are scheduled timely.
• Administrative Tasks: Use computer systems to update patient info, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, take detailed messages, and relay information clearly to staff and patients.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-up and referral appointments.
• Patient Comfort & Care: Escort patients to exam rooms and ensure their comfort and well-being.
• HEDIS & Reporting: Act as a HEDIS champion, monitor scheduled patients, and report hospitalizations and census data.
• Customer Service & Follow-up: Present surveys for feedback, escalate service issues, participate in daily/weekly huddles.
• Transportation Coordination: Manage driver lists, medication/grocery deliveries, and arrange Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain patient confidentiality and accurate medical records.
• Review and verify patient information for completeness and accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned at the manager’s discretion.

Knowledge, Skills & Abilities 🌟

• Exceptional customer service skills and a passion for helping others.
• Working knowledge of medical insurance and electronic medical records (EMR).
• Familiarity with ChenMed’s products, services, standards, policies, and procedures.
• Proficient in operating phones, computers, and software applications.
• Professional and courteous communication skills with patients and team members.
• Attention to detail for data accuracy.
• Strong verbal and written communication skills.
• Excellent listening skills and a positive attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel locally and regionally up to 10%.
• Fluent in both English and Vietnamese (spoken and written).

Qualifications: Education & Experience 🎓

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• Minimum of 1 year experience in a medical clinic or similar setting.
• BLS certification for Healthcare Providers preferred.

Compensation & Benefits 💰

Pay Range: $14.30 - $20.42 per hour

Final compensation depends on experience, education, location, and other factors. Position may be eligible for bonuses or commissions.

For detailed employee benefits, click here.

Join Us & Make a Difference 🌟

At ChenMed, we are transforming healthcare for seniors and changing America’s healthcare landscape. As a family-owned, physician-led organization, we prioritize improving health and well-being, offering career development, comprehensive benefits, and a fulfilling work environment.

Enjoy great work-life balance and opportunities to grow—be part of a team that truly makes a difference every day!

Application Instructions

• Current employees: Click here to apply via our internal career site.
• Contingent workers: Refer to the job aid here to apply.

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