ChenMed Is Hiring A Medical Receptionist Bilingual

Join a pioneering healthcare team dedicated to transforming lives daily. We value innovation, passion, and kindness—are you ready to make a meaningful difference? 🚀

About Us

We’re unique and rapidly expanding primary care providers committed to changing lives for our patients and team members alike. At ChenMed, we foster a dynamic and compassionate environment where your work ethic and enthusiasm can truly shine. 🌟

Position: Bilingual Medical Receptionist (Care Facilitator)

This vital role involves being one of the first points of contact for our patients, serving as a dedicated patient advocate and delivering exceptional customer service. Fluency in both English and Vietnamese (spoken and written) is required.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and maintain lobby organization.
• Schedule Management: Oversee PCP and Specialist schedules, ensuring Top 40 patients are seen every 13 days.
• Administrative Support: Utilize computer systems for data entry, printing forms, responding to emails, and preparing New Patient packets.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards to honor special occasions.
• Communication: Answer calls, take accurate messages, and provide patients with information about clinical staff.
• Insurance & Appointments: Verify insurance details, collect copays, and assist with follow-up and referral scheduling.
• Patient Comfort & Care: Escort patients to exam rooms, ensuring their well-being and comfort.
• Quality & Compliance: Act as HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Service & Feedback: Present survey forms during check-out and escalate issues for immediate resolution.
• Team Engagement: Participate in daily/weekly huddles and share pertinent patient information.
• Transportation Management: Coordinate Uber/Lyft rides, medication deliveries, and grocery runs—monitoring related activities and challenges.

Additional Duties

• Maintain confidentiality of patient information and medical records.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform miscellaneous duties as assigned by management.

Qualifications & Skills

• Customer Service: Passionate about hosting an outstanding patient experience.
• Medical Knowledge: Familiarity with insurance, EMR systems, and ChenMed offerings.
• IT Skills: Proficient with phones, computers, and standard software.
• Communication: Ability to interact professionally and courteously with diverse individuals.
• Attention to Detail: Ensuring accuracies in reports and data entry.
• Verbal & Written Skills: Excellent communication in both English and Vietnamese.
• Additional: Willing to travel regionally up to 10%, strong listening skills, and a positive attitude.

Education & Experience

• High school diploma or equivalent required.
• Medical Assistant certification from an accredited program preferred.
• Minimum 1 year experience in a medical clinic or equivalent setting.
• BLS certification for Healthcare Providers is a plus.

Compensation & Benefits

The hourly wage ranges from $14.30 to $20.42. Final pay depends on experience, education, location, and other factors. This role may also include bonuses or commissions.

Explore our employee benefits and discover how ChenMed is transforming healthcare for seniors and Americans nationwide. 🎉

Join Our Mission

At ChenMed, we are dedicated to improving healthcare quality and accessibility. We offer competitive pay, comprehensive benefits, career growth opportunities, and a supportive work environment. Become part of a team making a real difference every day. 💙

Current employees interested in internal opportunities, click here. Contingent workers, see the job aid for application guidance.

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