ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that's making a real difference every day, with a focus on innovation, compassion, and growth. We are expanding rapidly and looking for dedicated bilingual Medical Receptionists (Care Facilitators) to become the first point of contact for our patients and support our mission to transform healthcare for seniors. 🌟

About the Role

The Medical Receptionist (Care Facilitator) is a vital member of our team, serving as a patient advocate and providing exceptional customer service. This role involves greeting patients, scheduling appointments, managing administrative tasks, and ensuring a welcoming environment. Fluency in both English and Vietnamese, written and verbal, is required.

Essential Duties & Responsibilities

• Patient Interaction: Greet patients, check-in/out, and record information accurately. Conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top priority patients are scheduled every 13 days.
• Administrative Support: Use computer systems to add patient data, print forms, schedule appointments, respond to emails, and prepare New Patient packets. Ensure contact information is up-to-date.
• Patient Engagement: Make "love" calls, mail birthday and greeting cards, and celebrate special events.
• Communication: Answer phones, take detailed messages, and convey information clearly to patients and staff.
• Insurance & Payments: Verify insurance, collect co-pays, and assist with scheduling follow-ups and specialist referrals.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report relevant data.
• Patient Feedback: Distribute customer service surveys during checkout and escalate issues for immediate resolution.
• Team Participation: Engage in daily and weekly huddles to share patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for helping others 😊
• Working knowledge of medical insurance and electronic medical record (EMR) systems.
• Familiarity with ChenMed’s policies, products, and standards.
• Proficiency in operating phones, computers, and basic IT systems.
• Professional and courteous communication with patients and team members.
• Attention to detail for accurate reporting and data entry.
• Excellent verbal and written communication skills ✍️
• Strong listening skills and a positive, professional attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally.
• Fluent in both English and Vietnamese, spoken and written.

Education & Experience Requirements

• High school diploma or equivalent required 🎓
• Graduation from a recognized Medical Assistant program preferred.
• Minimum of 1 year experience in a medical clinic or similar setting.
• BLS certification for Healthcare Providers is a plus.

Compensation & Benefits

The pay range for this position is $14.30 - $20.42 per hour. Final compensation depends on experience, education, location, and other factors. This role may also be eligible for bonuses or commissions.

Learn more about our benefits here.

Why Join ChenMed?

At ChenMed, we’re dedicated to transforming healthcare for seniors and creating better lives for those we serve and employ. As a family-owned, physician-led organization, we prioritize quality, growth, and work-life balance. Our team makes a positive difference in lives every day. 💙

If you’re ready to be part of a mission-driven team, apply now. Current employees, access our internal career site. Contingent workers, see the job aid to apply.