ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that values innovation, compassion, and growth—where your contributions truly make a difference in patients' lives. 🌟

About the Role: Medical Receptionist (Care Facilitator)

At ChenMed, we pride ourselves on being unique and transformative in primary care. We are expanding rapidly and seek dedicated bilingual candidates (English/Vietnamese) to join our team as a Medical Receptionist (Care Facilitator). This frontline role is vital in delivering exceptional patient service and fostering trusting relationships.

Key Responsibilities

• Patient Interaction: Greet patients warmly, check-in/check-out, schedule appointments, and conduct lobby organization checks.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient records, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Make "love" calls, send birthday and greeting cards for special occasions.
• Communication: Answer phones, take detailed messages, and relay information about ChenMed clinicians to patients and staff.
• Insurance & Payments: Verify insurance, collect copays, and assist with follow-up and referral scheduling.
• Patient Comfort: Escort patients to exam rooms and ensure their wellbeing.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on patient care metrics.
• Customer Service: Gather patient feedback through surveys and escalate issues for immediate resolution.
• Team Participation: Engage in daily huddles and share pertinent patient updates.
• Transportation Coordination: Manage driver schedules, medication and grocery deliveries, and arrange Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient data and records.
• Review information for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills, and Abilities

• Exceptional customer service with a passion for caring for others 😊
• Knowledge of medical insurance and Electronic Medical Record (EMR) systems
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficient with phones, computers, software, and basic IT systems 💻
• Excellent communication skills—verbal and written 🗣️✉️
• Attention to detail to ensure data accuracy
• Strong listening and interpersonal skills
• Positive, professional attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel regionally up to 10%
• Fluency in both English and Vietnamese, spoken and written

Educational and Experience Requirements

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• Minimum of 1 year working in a medical clinic or similar environment
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

The pay range for this role is $14.30 - $20.42 hourly. Final compensation considers experience, education, location, and other factors. This position may also be eligible for bonuses or commissions.

Further details about employee benefits can be found here.

About ChenMed

We are transforming healthcare for seniors and improving America’s healthcare system. As a family-owned and physician-led organization, we focus on enhancing the health and well-being of the populations we serve. Our rapid growth allows us to rescue more seniors from inadequate care, making a real difference every day. 🌎❤️

Our employees enjoy competitive compensation, comprehensive benefits, growth opportunities, and a fulfilling work environment that balances career and personal life. Join us in making a meaningful impact!

Apply Now

Current employees interested in internal opportunities can click here. Contingent workers, see the job aid for application instructions.

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