ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that's revolutionizing senior care with a focus on innovation, compassion, and growth. We are seeking a passionate and bilingual Medical Receptionist (Care Facilitator) to be the welcoming face of ChenMed and provide exceptional patient service.

🚀 About Us

At ChenMed, we’re unique in our approach. Changing lives every day — for both our patients and our team members. If you’re innovative, ambitious, and inspire others with kindness and joy, you’ll thrive with us. We’re expanding rapidly and look for great people to join our vibrant team.

🔹 Position Overview

The Medical Receptionist (Care Facilitator) is often a patient’s first contact with ChenMed. This role involves serving as a patient advocate, delivering top-notch customer service, and supporting clinic operations. Fluency in both English and Vietnamese—written and verbal—is required.

🎯 Key Responsibilities

• Patient Interactions: Greet, check-in, check-out, record information, and schedule appointments. Ensure lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, including ensuring top 40 patients are scheduled every 13 days.
• System Utilization: Use computers to add new patient info, print forms, schedule appointments, respond to emails, and generate patient packets. Maintain accurate contact details.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards for special occasions.
• Communication: Answer phones, take accurate messages, and relay information about ChenMed’s clinical team effectively.
• Insurance & Appointments: Verify insurance, collect copays, and assist with follow-up and referral scheduling.
• Patient Comfort & Support: Escort patients to exam rooms, ensuring their well-being and comfort.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on various metrics such as HITS census and ENS Ping.
• Customer Service & Feedback: Present service surveys at checkout and escalate issues when necessary.
• Team Participation: Contribute to daily and weekly huddles with patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain patient confidentiality and secure medical records.
• Review patient information for accuracy and completeness.
• Handle correspondence via mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

🧠 Knowledge, Skills & Abilities

• Exceptional customer service passion and skills.
• Working knowledge of medical insurance and EMR systems.
• Familiarity with ChenMed’s policies, services, and standards.
• Proficiency with phones, computers, and basic IT systems.
• Effective communication with patients, staff, and others.
• Attention to detail for data accuracy.
• Outstanding verbal and written communication skills.
• Strong listening skills and a positive, professional attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally.
• Fluency in spoken and written English and Vietnamese.

🎓 Education & Experience Requirements

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• Minimum of 1 year experience in a medical clinic or similar setting.
• BLS certification for Healthcare Providers is preferred.

💰 Compensation & Benefits

The hourly pay ranges from $14.30 to $20.42. Final salary depends on experience, education, location, and other factors. This role may be eligible for bonuses or commissions.

Learn more about our employee benefits.

🌟 About ChenMed

We’re transforming healthcare for seniors with a family-owned, physician-led approach that improves health and well-being. Rapid growth means more opportunities to make a difference in people’s lives every day. Join us in changing healthcare for the better!

Apply Now

• Current employees: Click here to apply via our internal career site.
• Contingent workers: See the job aid for application details.

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