ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic healthcare team dedicated to transforming lives and providing exceptional service. We're seeking a bilingual (English/Vietnamese) Medical Receptionist (Care Facilitator) to be the welcoming face of our clinic and a vital supporter of patient care. 🩺✨

About Us

We’re unique. You should be, too. At ChenMed, we’re changing lives every day — for our patients and our team members. Our innovative and entrepreneurial spirit drives us to expand rapidly, and we need passionate individuals to join our mission.

Our approach sets us apart from most primary care providers. As part of our team, you'll play a crucial role in delivering personalized healthcare and building trusting relationships with our patients.

Position Overview

The Medical Receptionist (Care Facilitator) is often the first contact a patient has with our ChenMed family. This role acts as a patient advocate, providing exceptional customer service while managing administrative tasks. Success in this position requires a strong commitment to service excellence and kindness.

Fluency in both written and verbal English and Vietnamese is a must for this role.

Key Responsibilities 🚀

• Patient Interaction: Greeting, checking-in, checking-out, scheduling appointments, and conducting lobby checks for organization and cleanliness.
• Schedule Management: Serving as gatekeeper for PCP and Specialist schedules, ensuring top patients are scheduled every 13 days.
• Administrative Support: Using computer systems to update patient information, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Making "love" calls, mailing birthday and greeting cards to celebrate special events.
• Communication & Insurance: Answering phones, taking accurate messages, verifying insurance, and collecting copays.
• Patient Escort & Comfort: Escorting patients to exam rooms and ensuring their comfort and well-being.
• Quality & Reporting: Acting as HEDIS champion, monitoring hospitalizations, and reporting on various metrics.
• Patient Feedback: Presenting customer service surveys during check-out and escalating issues for quick resolution.
• Team Participation: Attending daily and weekly huddles, sharing patient updates.
• Additional Tasks: Managing transportation logistics, medication deliveries, and coordinating Uber/Lyft rides for patients.

Other Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify the completeness and accuracy of patient data and appointments.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for helping others ❤️
• Knowledge of medical insurance and electronic medical record (EMR) systems.
• Familiarity with ChenMed products, services, standards, policies, and procedures.
• Proficiency in operating phones, computers, and software applications.
• Professional and courteous communication with staff, patients, and stakeholders.
• Strong attention to detail and accuracy in reports and data.
• Excellent verbal and written communication skills.
• Active listening skills and a positive attitude.
• Proficiency in Microsoft Office Suite: Excel, Word, Outlook.
• Willingness to travel regionally up to 10%.
• Fluency in both English and Vietnamese (spoken and written).

Education & Experience Requirements

• High school diploma or equivalent required 🎓
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar environment required.
• BLS certification for Healthcare Providers preferred.

Compensation & Benefits

The pay range for this role is $14.30 – $20.42 per hour. Final compensation depends on experience, education, location, and other factors. The position may be eligible for bonuses or commissions.

Learn more about our employee benefits.

Join Our Mission

We’re ChenMed — transforming healthcare for seniors and improving America’s healthcare landscape. As a family-owned, physician-led organization, we focus on enhancing health and well-being through innovative care. 🚀💙

Our team enjoys competitive pay, comprehensive benefits, career growth opportunities, and a positive work-life balance. Make a real difference in people’s lives every single day with us.

Apply Now

Current employees, click here to apply internally.

Contingent workers, see this job aid to apply.

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