ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that's revolutionizing senior care with a focus on kindness, innovation, and growth. We're looking for a bilingual (English/Vietnamese) Medical Receptionist (Care Facilitator) passionate about providing exceptional service and building trusting relationships with patients.

About the Role 🌟

The Medical Receptionist (Care Facilitator) is often a patient's first touchpoint with ChenMed. You'll serve as a patient advocate, delivering top-tier customer service by managing check-ins, check-outs, appointments, and administrative support. Your dedication to superb service will help foster trusting relationships and ensure a comfortable experience for every patient.

Key Responsibilities 📝

• Patient Interaction: Greet patients, record information, manage check-ins/check-outs, and schedule appointments. Maintain lobby organization and cleanliness.
• Schedule Management: Act as gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are seen every 13 days.
• Administrative Support: Use computer systems to add patient info, print forms, respond to emails, and prepare New Patient packets. Ensure all contact information is accurate.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards for special occasions.
• Communication: Answer phone calls, take detailed messages, and relay information clearly about ChenMed staff.
• Insurance & Referrals: Verify insurance, collect copays, and assist with follow-up and specialist referrals.
• Patient Escorts & Comfort: Escort patients to exam rooms and support their comfort and well-being.
• Health Metrics & Surveys: Act as HEDIS champion, monitor hospitalization reports, and collect customer service feedback during checkout.
• Team Participation: Join daily and weekly huddles to share patient updates.
• Transportation Coordination: Manage driver and patient lists, medication and grocery deliveries, and coordinate Uber/Lyft rides.

Additional Duties 🚀

• Maintain confidentiality of patient information and records.
• Review and verify patient data for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Qualifications & Skills 🎯

• Exceptional customer service skills with a passion for helping others
• Knowledge of medical insurance and electronic medical records (EMR systems)
• Understanding of ChenMed's services, policies, and procedures
• Proficient in operating phones, computers, and basic IT systems
• Professional and courteous communication with staff and patients
• Attention to detail for data accuracy
• Strong verbal and written communication skills
• Excellent listening skills and a positive attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel regionally up to 10%
• Fluency in both English and Vietnamese (spoken and written)

Education & Experience 📚

• High school diploma or equivalent required
• Graduation from an accredited Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment required
• BLS certification for Healthcare Providers preferred

Compensation & Benefits 💰

Hourly pay ranges from $14.30 to $20.42. Final compensation depends on experience, education, location, and other factors. The position may also be eligible for bonuses or commissions.

Learn more about employee benefits.

Why Join ChenMed? 🚀

We’re transforming healthcare for seniors through family ownership and a physician-led model that prioritizes health and well-being. Our rapid growth aims to rescue more seniors from inadequate care. Enjoy competitive compensation, comprehensive benefits, career growth opportunities, and a fulfilling work environment where you truly make a difference every day.

If you're an existing employee interested in internal opportunities, click here to apply. For contingent workers, refer to the job aid.

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