ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that's dedicated to making a difference—be part of a unique, innovative, and compassionate environment where your work impacts lives every day! 🌟

Overview

At ChenMed, we stand apart from other primary care providers by fostering a culture of kindness, innovation, and continuous growth. We are rapidly expanding and looking for talented individuals who embody our values. If you're bilingual in English and Vietnamese, have a strong work ethic, and love providing exceptional patient service, we want to hear from you! 🩺✨

Position: Medical Receptionist (Care Facilitator)

This critical role is often a patient's first contact with ChenMed. As a Care Facilitator, you will serve as a patient advocate, ensuring each interaction is welcoming, efficient, and builds trust. Your responsibilities include check-in/check-out procedures, providing administrative support, and creating a positive experience for our patients.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out patients, and schedule appointments. Maintain lobby organization and cleanliness.
• Schedule Management: Manage PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient info, print relevant forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Conduct "love" calls, mail birthday and greeting cards, and celebrate special events.
• Communication: Answer phone calls, take detailed messages, and relay information clearly to staff and patients.
• Insurance & Payments: Verify insurance via phone or online, collect copays, and assist with appointment scheduling.
• Patient Comfort & Support: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Monitor HEDIS needs, report hospitalizations, and provide visibility on patient care metrics.
• Customer Service & Feedback: Present satisfaction surveys during checkout and escalate issues for immediate resolution.
• Team Participation: Contribute to daily and weekly huddles, sharing patient updates and insights.
• Transportation & Logistics: Coordinate rides, medication deliveries, and grocery pickups, managing driver and patient lists.

Other Responsibilities

• Maintain patient confidentiality and secure medical records
• Review and verify patient information for accuracy
• Transmit correspondence via mail, email, or fax
• Perform additional duties as assigned by management

Knowledge, Skills & Abilities

• Exceptional customer service skills ❤️
• Experience with medical insurance and EMR systems 💻
• Understanding of ChenMed products, policies, and procedures 📋
• Proficiency in operating phones, computers, and basic IT tools
• Professional communication with patients and team members 🗣️
• Attention to detail for accurate data and reports
• Strong listening skills and positive attitude 😊
• Fluency in English and Vietnamese (spoken and written) 🗨️
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) 🖥️
• Willingness to travel up to 10% regionally 🚗

Education & Experience

• High school diploma or equivalent required 🎓
• Medical Assistant certification from an accredited program (preferred)
• Minimum 1 year of experience in a medical clinic or similar setting 🏥
• BLS certification for Healthcare Providers (preferred)

Compensation & Benefits

The pay range for this role is $14.30 - $20.42 per hour. Final compensation is influenced by experience, education, location, and other factors, and may include bonuses or commissions.

Explore our employee benefits here: ChenMed Benefits

About ChenMed

chenMed is transforming healthcare for seniors, committed to improving lives through innovative, family-owned, and physician-led care. We are rapidly growing and dedicated to rescuing seniors from inadequate healthcare, making a real difference in people’s lives every day. 💙

Why Join Us?

• Competitive compensation 💰
• Comprehensive benefits 🩺
• Career development and advancement 🚀
• Work-life balance and meaningful work 🌟

If you're an existing employee interested in internal opportunities, click here. For contingent workers, see the job aid to apply.

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