ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic and compassionate healthcare team dedicated to transforming lives through exceptional service and innovative care. If you're bilingual, ambitious, and passionate about making a difference, we want to hear from you!

🌟 About Us

At ChenMed, we’re unique—changing lives every day for our patients and our team members. We’re expanding rapidly and are looking for great people to join our mission of providing superior healthcare with a personal touch.

💬 Position Overview: Medical Receptionist (Care Facilitator)

The Care Facilitator is one of the first contacts a patient has with our ChenMed family. In this role, you will serve as a patient advocate delivering exceptional customer service, checking patients in and out, and providing administrative support. A successful candidate is committed to building trust, demonstrating kindness, and delivering outstanding service.

🏥 Essential Job Duties & Responsibilities

• Patient Interaction: Greet patients, record information, check-in/out, schedule appointments, and conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as the gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Data Entry & Communication: Use computer systems to update patient info, print forms, respond to emails, and generate New Patient packets.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate special events.
• Telephone & Message Handling: Answer calls, take accurate messages, and direct them appropriately.
• Patient Support: Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report metrics like HITS census and ENS Ping.
• Customer Feedback: Present satisfaction surveys at checkout and escalate issues when necessary.
• Team Collaboration: Participate in daily and weekly huddles, sharing patient updates and insights.
• Transportation Coordination: Manage drivers, deliveries, and coordinate Uber/Lyft rides for patients.

Other Responsibilities:

• Maintain confidentiality of patient information and records.
• Review and verify patient details for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform additional duties as assigned by management.

🧠 Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for helping others
• Working knowledge of medical insurance and EMR systems
• Understanding of ChenMed’s products, services, policies, and procedures
• Proficiency in operating phones, computers, and basic IT systems
• Excellent communication and listening skills
• Attention to detail and accuracy in data reporting
• Professional, positive attitude, and ability to work collaboratively
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Fluency in English and Vietnamese, both written and verbal
• Willingness to travel regionally up to 10%

🎓 Education & Experience Requirements

• High school diploma or equivalent required
• Graduate of a recognized Medical Assistant program preferred
• Minimum of 1 year experience in a medical clinic or similar setting required
• BLS certification for Healthcare Providers preferred

💰 Pay Range

$14.30 – $20.42 per hour

The compensation depends on experience, education, location, and other relevant factors. The position may also include bonuses or commissions.

🌟 Employee Benefits

Learn more about our benefits here.

🚀 About ChenMed

ChenMed is transforming healthcare for seniors and improving America’s healthcare landscape. Family-owned and physician-led, we prioritize personalized care that enhances health and well-being. We’re growing rapidly and committed to making a positive impact in the lives of seniors and our team members alike.

Join us to enjoy competitive pay, comprehensive benefits, career growth opportunities, and a meaningful work environment where every day makes a difference.

📋 How to Apply

• Current employees: Click HERE to apply via our internal career site.
• Contingent workers: See the job aid HERE for application instructions.

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