ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that’s committed to making a difference every day, with opportunities for growth, excellent benefits, and a dynamic, supportive environment. 🌟

Overview

We’re unique. You should be, too. We’re transforming lives daily—for our patients and our team members. Are you innovative, entrepreneurial, and driven by a strong work ethic? Do you inspire others with your kindness and joy? If so, we want you to join our rapidly expanding team!

Note: This position requires bilingual fluency in English and Vietnamese, both written and verbal.

Position: Medical Receptionist (Care Facilitator)

As one of the first touchpoints for patients at ChenMed, the Care Facilitator serves as a patient advocate, delivering exceptional customer service, and building trusting relationships. This role involves greeting, check-in/out, administrative support, and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities

• Patient Interaction: Greet patients, check-in/out, schedule appointments, and record information. Maintain lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Data Entry & Communication: Use computer systems to add patient info, print forms, respond to emails, and prepare new patient packets. Accurately document contact details.
• Patient Engagement: Make "love" calls, mail birthday/greeting cards, and celebrate special events.
• Phone & Messaging: Answer calls, take detailed messages, and direct them appropriately.
• Insurance & Scheduling: Verify insurance, collect copays, and assist with follow-ups and referrals.
• Patient Comfort: Escort patients to exam rooms and ensure their wellbeing.
• HEDIS & Reporting: Manage HEDIS requirements, report hospitalizations, and provide visibility into patient care metrics.
• Customer Service & Feedback: Present satisfaction surveys and escalate issues when necessary.
• Team Participation: Participate in daily huddles and provide updates on patient status.
• Transportation Coordination: Manage Uber/Lyft rides, medication deliveries, and grocery runs, including driver management and scheduling.

Additional Responsibilities

• Maintain confidentiality of patient information and records.
• Review and verify patient and appointment details for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Required Knowledge, Skills, and Abilities

• Exceptional customer service skills, with a passion for serving others 😊
• Working knowledge of medical insurance and EMR systems
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficiency in operating phones, computers, and basic IT systems
• Excellent communication skills—professional, courteous, and clear
• Attention to detail to ensure data accuracy
• Strong listening skills
• Positive, professional attitude 🌟
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Willingness to travel locally up to 10%
• Fluency in both English and Vietnamese, in speech and writing

Education & Experience

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• Minimum 1 year of experience in a medical clinic or similar setting required
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

Hourly Rate: $14.30 – $20.42

The final salary depends on experience, education, location, and other factors. This role may also qualify for bonuses or commissions.

Learn more about employee benefits.

About ChenMed

We’re transforming healthcare for seniors and improving America’s healthcare landscape. Family-owned and physician-led, our innovative approach enhances health outcomes and well-being. As we grow rapidly, we seek passionate individuals committed to making a difference.

Join us—enjoy competitive pay, comprehensive benefits, career growth opportunities, and a meaningful work environment. Be part of a team that impacts lives every day. 💙

Application Instructions

Current employees interested in internal opportunities, click here. For contingent workers, please see the job aid.

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