ChenMed Is Hiring A Medical Receptionist Bilingual

Join ChenMed, a company dedicated to transforming healthcare for seniors with a unique and compassionate approach — we're looking for enthusiastic and bilingual Medical Receptionists to become a vital part of our growing team! 🌟

Position Overview: Medical Receptionist (Care Facilitator)

As the first point of contact for our patients, you will serve as a patient advocate, delivering exceptional customer service and supporting the daily operations of our clinic. If you're innovative, hardworking, and driven by kindness and joy, we'd love to hear from you! 😊

Key Qualifications

• Bilingual proficiency in English and Vietnamese, both written and verbal
• High school diploma or equivalent required
• Minimum 1 year of experience in a medical clinic or similar environment
• Knowledge of medical insurance and EMR systems is a plus
• Ability to travel locally and regionally up to 10%

Essential Job Duties and Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring timely follow-ups for top patients.
• Administrative Support: Use computers to update patient info, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate special events.
• Communication: Answer phones, relay messages accurately, and inform patients about clinical personnel and procedures.
• Insurance & Payments: Verify insurance details, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their comfort.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report relevant metrics.
• Customer Service & Escalation: Distribute surveys at check-out and escalate issues when necessary.
• Team Engagement: Participate in daily and weekly huddles to share patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Other Responsibilities

• Maintain confidentiality of patient information and medical records
• Review patient and appointment details for accuracy
• Transmit correspondence via mail, email, or fax
• Perform additional duties as assigned by management

Skills, Knowledge, and Abilities

• Exceptional customer service skills with a passion for helping others 💖
• Knowledge of medical insurance and EMR systems
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication and listening skills 🎧
• Attention to detail and accuracy
• Professional and positive attitude
• Ability to work collaboratively with patients and team members
• Ability and willingness to travel regionally as needed

Compensation & Benefits

The hourly pay range for this role is $14.30 - $20.42. Final compensation depends on experience, education, location, and other factors. This role may be eligible for bonuses or commissions.

For a full list of employee benefits, visit: ChenMed Benefits

About ChenMed

We’re ChenMed, transforming healthcare for seniors by providing compassionate, patient-centered care. As a family-owned, physician-led organization, we aim to improve the health and well-being of our communities. Our rapid growth reflects our commitment to rescuing more seniors from inadequate healthcare and making a difference in people’s lives every day. ❤️

Join Our Team

Enjoy great work-life balance, career development opportunities, and the chance to truly make an impact. If you’re ready to change lives — including your own — apply today!

Current employees can apply via our internal career site. Contingent workers, see the job aid for application instructions.

#LI-Onsite 🚀