ChenMed Is Hiring A Medical Receptionist Bilingual

Join a transformative healthcare team dedicated to changing lives every day, offering a unique work environment that values innovation, kindness, and ambition. We are actively expanding and looking for talented bilingual (English/Vietnamese) candidates to grow with us!

Medical Receptionist (Care Facilitator) | Bilingual (English/Vietnamese) 🚑🌟

At ChenMed, the Medical Receptionist (Care Facilitator) is often the first point of contact for our patients, serving as an advocate and providing exceptional customer service. If you are passionate about building trust, delivering superior care, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities 📋

• Patient Interaction: Greet patients, check-in/out, schedule appointments, and ensure lobby organization and cleanliness.
• Schedule Management: Act as gatekeeper for PCP and Specialist schedules, including maintaining Top 40 patient appointments every 13 days.
• Administrative Support: Use computer systems to update patient info, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate milestones.
• Communication: Answer phones, take accurate messages, and relay information about clinical personnel to patients.
• Insurance & Billing: Verify insurance details, collect copays, and assist with follow-up appointments and referrals.
• Patient Comfort & Support: Escort patients to exam rooms ensuring their well-being and comfort.
• HEDIS & Reporting: Monitor HEDIS needs and report hospitalizations like HITS census and ENS Ping.
• Customer Satisfaction: Present customer service surveys and escalate issues when necessary.
• Team Collaboration: Participate in daily huddles to share updates on patient care.
• Transportation Coordination: Manage driver lists, deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain patient confidentiality and accurate medical records.
• Review and verify patient information for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by the manager.

Required Skills & Qualifications 🌟

• Exceptional customer service and interpersonal skills
• Knowledge of medical insurance and EMR systems
• Familiarity with ChenMed products, policies, and procedures
• Proficiency with phones, computers, and basic IT tools
• Excellent verbal and written communication skills
• Strong listening skills and attention to detail
• Professional, positive attitude
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel up to 10% regionally
• Fluent in both spoken and written English and Vietnamese

Educational & Experience Requirements 🎓

• High school diploma or equivalent
• Preferred: Graduation from an accredited Medical Assistant program
• Minimum 1 year of experience in a medical clinic or similar setting
• Preferred: BLS certification for Healthcare Providers

Compensation & Benefits 💰

The hourly pay range for this position is $14.30 - $20.42. Final salary depends on experience, location, and other factors. Opportunities for bonuses or commissions may also be available.

Employee Benefits & Resources 🔗

For detailed benefits information, visit: ChenMed Employee Benefits

About ChenMed 🌟

We’re transforming healthcare for seniors, improving lives through a family-owned, physician-led approach that emphasizes quality, compassion, and innovation. As we grow rapidly, we seek dedicated team members who are passionate about making a difference every day.

Interested in Joining Us? 🚀

• Current employees: Apply via our internal career site
• Contingent workers: Refer to this job aid to apply

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