ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team dedicated to transforming lives through innovative, compassionate care—where your work makes a real difference every day! 💙

About Us

We’re a unique primary care provider committed to changing lives for our patients and team members alike. As we rapidly expand, we are looking for passionate individuals to join our growing family.

Do you have:

• An innovative and entrepreneurial mindset?
• Exceptional work ethic and ambition?
• The ability to inspire others with kindness and joy?

If so, we want to meet you! 🌟

Position Overview: Medical Receptionist (Care Facilitator) ✨

This vital role is often a patient's first contact with ChenMed and entails serving as a patient advocate by delivering exceptional customer service. The Care Facilitator checks patients in and out, provides administrative support, and helps foster trusting relationships through every interaction.

Note: Candidates must be bilingual (English/Vietnamese) and fluent in both written and verbal communication.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, ensuring a welcoming environment and lobby organization.
• Schedule Management: Manage PCP and Specialist schedules, ensuring top patients are scheduled every 13 days.
• Administrative Tasks: Use computer systems to update patient records, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to celebrate milestones.
• Phone & Communication: Answer calls, take detailed messages, and relay information clearly about ChenMed personnel.
• Insurance & Payments: Verify patient insurance, collect copays, and assist with scheduling follow-up or specialist appointments.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Monitor HEDIS metrics, report hospitalizations, and provide visibility on patient care needs.
• Customer Service & Feedback: Present surveys during checkout and escalate issues for immediate resolution.
• Team Participation: Contribute to daily and weekly huddles with relevant patient information.
• Transportation Coordination: Manage driver schedules, medication deliveries, grocery deliveries, and transportation rides (Uber/Lyft) for patients.

Additional Responsibilities

• Protect patient confidentiality and handle medical records securely.
• Review and verify patient information for accuracy and completeness.
• Transmit correspondence via mail, email, or fax as needed.
• Perform any other duties assigned or adjusted by management.

Knowledge, Skills & Abilities 💡

• Exceptional customer service and passion for helping others
• Knowledge of medical insurance and electronic medical records (EMR systems)
• Understanding of ChenMed products, services, standards, policies, and procedures
• Proficiency in using phones, PCs, software, and basic IT systems
• Clear and professional communication with all stakeholders
• Meticulous attention to detail for accurate data entry and reporting
• Excellent listening and verbal/written communication skills
• Positive, professional attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel up to 10% regionally
• Fluency in English and Vietnamese (both written and spoken)

Education & Experience Requirements 🎓

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment
• BLS for Healthcare Providers preferred

Compensation & Benefits 💰

Hourly rate: $14.30 - $20.42

The final salary depends on experience, education, location, and other factors. Bonus and commission eligibility may also apply.

For more information on employee benefits, visit this link.

About ChenMed 🏥

We’re transforming healthcare for seniors and making a positive impact on America's health. Family-owned and physician-led, our innovative approach aims to enhance the well-being of our patient populations. We’re experiencing rapid growth and are committed to rescuing more seniors from inadequate care.

At ChenMed, we’re changing lives—both for those we serve and those we hire. Our team members enjoy competitive pay, comprehensive benefits, career growth, and a great work-life balance. Join us and make a difference every day! 🌟

Application Process

• Current employees, to apply internally, visit HERE.
• Contingent workers, see the job aid HERE.

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