ChenMed Is Hiring A Medical Receptionist Bilingual

Join a pioneering healthcare provider dedicated to transforming lives through exceptional service and innovation. We’re expanding rapidly and looking for passionate bilingual professionals to become part of our growing team!

Care Facilitator / Medical Receptionist

We’re unique. You should be, too. If you’re innovative, entrepreneurial, driven, and inspiring with kindness and joy, then this is the perfect opportunity for you to make a difference in a community-focused environment.

About the Role

The Medical Receptionist (Care Facilitator) is one of the first contacts for our patients at ChenMed. You will serve as a patient advocate by delivering exceptional customer service, managing patient check-ins and outs, and providing administrative support. This role requires full bilingual proficiency in English and Vietnamese, both written and verbal.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in/out patients, schedule appointments, and maintain lobby organization and cleanliness.
• Schedule Management: Act as gatekeeper for primary care and specialist schedules, ensuring top patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient records, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer calls, record messages accurately, and relay information about clinical personnel to patients and staff.
• Insurance & Payments: Verify insurance details, collect copays, and assist with follow-up or specialist appointments.
• Patient Comfort & Safety: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Serve as a HEDIS champion, monitor hospitalizations, and provide relevant patient data.
• Customer Service: Distribute surveys during check-out, escalate concerns promptly, and participate in team huddles.
• Transportation & Logistics: Manage transportation needs, including Uber/Lyft rides, medication and grocery deliveries, and driver coordination.

Additional Responsibilities

• Maintain confidentiality of patient information and records.
• Ensure the accuracy of patient and appointment data.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

Knowledge, Skills & Abilities

• Excellent customer service skills with a passion for serving others 🚀
• Knowledge of medical insurance systems and EMR platforms 🖥️
• Understanding of ChenMed services, policies, and procedures 📋
• Proficient with phones, computers, and basic IT systems 🔧
• Strong communication skills—professional and courteous 🗣️
• Attention to detail for accurate data management 🎯
• Outstanding verbal and written communication 📝
• Active listening skills 👂
• Positive, professional attitude 😊
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) 💻
• Willingness to travel up to 10% regionally 🚗
• Fluency in both English and Vietnamese (spoken and written) 🗣️🇻🇳

Education & Experience Requirements

• High school diploma or equivalent 🎓
• Graduation from a recognized Medical Assistant program (preferred) 🎓
• Minimum 1 year of experience in a medical setting 🏥
• BLS certification for Healthcare Providers (preferred) ❤️

Compensation & Benefits

Hourly Range: $14.30 – $20.42

Final pay depends on experience, education, location, and other relevant factors. This position may qualify for bonuses or commissions.

For detailed benefits, visit ChenMed Benefits.

About ChenMed

We’re dedicated to transforming healthcare for seniors, improving health outcomes with a family-owned and physician-led approach. Our rapid growth aims to rescue more seniors from inadequate care while offering rewarding careers.

Enjoy competitive pay, comprehensive benefits, opportunities for growth, and a fulfilling work environment that makes a real difference in people's lives every day.

Application Process

Current employees: Apply via our internal career site

Contingent workers: See the job aid to apply

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