ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare provider that's unique and dedicated to changing lives every day — for our patients and our team members. If you're innovative, entrepreneurial, and passionate about making a difference, we want to hear from you! 🌟

About Us

At ChenMed, we're different from most primary care providers. We're rapidly expanding and looking for talented individuals to join our team. Our approach centers around personalized care, and we believe in fostering a supportive, dynamic environment where every team member contributes to our mission of transforming healthcare for seniors. 🏥❤️

Position Overview: Medical Receptionist (Care Facilitator)

The Medical Receptionist, also known as a Care Facilitator, is often the first point of contact a patient has with our family. This role involves serving as a patient advocate, delivering exceptional customer service, and supporting our clinical team. Candidates must be bilingual (English/Vietnamese) and fluent in both written and verbal communication.

Key Responsibilities

• Patient Interaction: Greet patients, check them in and out, schedule appointments, and maintain lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient information, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, take detailed messages, and relay information clearly to staff and patients.
• Insurance & Appointments: Verify insurance, collect copays, and assist with follow-ups and referrals.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Act as HEDIS champion, monitor scheduled patients, and report hospitalizations.
• Customer Service & Feedback: Present surveys at checkout and handle service recovery if needed.
• Team Collaboration: Participate in daily and weekly huddles to share pertinent patient information.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and arrange Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient records and personal information.
• Review patient data for completeness and accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by management.

Required Knowledge, Skills, and Abilities

• Exceptional customer service skills with a passion for serving others 😊
• Working knowledge of medical insurance and EMR systems
• Familiarity with ChenMed's products, services, policies, and procedures
• Proficiency in operating phones, computers, and basic IT systems
• Professional and courteous communication with staff and patients
• Attention to detail for accurate reporting and data entry
• Strong verbal and written communication skills 🗣️✍️
• Excellent listening skills
• Positive, professional attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to travel locally and regionally up to 10% 🚗
• Fluency in English and Vietnamese (spoken and written)

Education & Experience Requirements

• High school diploma or equivalent required 🎓
• Graduation from a nationally accredited Medical Assistant program preferred
• Minimum 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers is a plus

Compensation & Benefits

The hourly pay range for this position is $14.30 - $20.42. Final compensation depends on experience, education, and location. The role may also be eligible for bonuses or commissions.

Explore our employee benefits to learn more about what we offer.

Why Join ChenMed?

We are dedicated to transforming healthcare for seniors and making a meaningful difference in people's lives. As a family-owned, physician-led organization, we promote a positive work environment, career growth, and a healthy work-life balance. Join us and be part of a team that cares and makes an impact every single day. 🌟🙌

Application Instructions

• Current employees interested in internal opportunities can apply via our internal career site.
• Contingent workers can see the job aid for application guidance.

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