ChenMed Is Hiring A Medical Receptionist Bilingual

Join a forward-thinking healthcare team dedicated to transforming lives and fostering a welcoming, innovative environment for both patients and employees. We are expanding rapidly and seek passionate, bilingual (English/Vietnamese) candidates to fill our Medical Receptionist (Care Facilitator) position.

About the Role

The Medical Receptionist (Care Facilitator) is often the first point of contact for our patients, serving as a patient advocate and delivering exceptional customer service. This role involves greeting patients, managing administrative tasks, and supporting the overall patient experience with kindness and professionalism.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, ensuring lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring timely appointments for Top 40 patients every 13 days.
• System Management: Use computer programs to input new patient data, print forms, respond to emails, and generate patient packets. Ensure contact information accuracy.
• Patient Engagement: Make "love" calls, and send birthday and greeting cards for special occasions.
• Communication: Answer phone calls, take detailed messages, and relay information about clinical personnel.
• Insurance & Scheduling: Verify insurance, collect copays, and assist with follow-up and referral appointments.
• Patient Escort: Escort patients to exam rooms and ensure their comfort and well-being.
• HEDIS & Reporting: Act as HEDIS champion, monitor scheduled patient needs, and report hospitalizations and census data.
• Patient Feedback & Team Collaboration: Present customer service surveys, participate in daily huddles, and provide updates on patients.
• Logistics Coordination: Manage transportation elements like driver’s lists, medication deliveries, grocery deliveries, and ride scheduling (Uber/Lyft).

Other duties may include maintaining confidentiality, reviewing patient records, transmitting correspondence, and performing additional tasks as assigned by management.

Required Knowledge, Skills & Abilities

• Exceptional customer service and passion for helping others 😊
• Knowledge of medical insurance and electronic medical records (EMR)
• Understanding of ChenMed’s products, services, policies, and procedures
• Proficiency with phones, computers, software, and basic IT systems 💻
• Excellent communication skills and professionalism
• Strong attention to detail and accuracy 📋
• Outstanding verbal and written skills
• Excellent listening skills and a positive attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in both spoken and written English and Vietnamese

Educational & Experience Requirements

• High school diploma or equivalent
• Graduation from an accredited Medical Assistant program (preferred)
• At least 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers (preferred)

Compensation

The pay range is $14.30 - $20.42 per hour. Final salary depends on experience, education, location, and other factors. This role may qualify for bonuses or commissions.

Employee Benefits

Explore our benefits package designed to support your health, growth, and work-life balance.

About ChenMed

We’re transforming healthcare for seniors as a family-owned, physician-led organization committed to improving health outcomes. Our rapid growth allows us to rescue more seniors from inadequate care, making a real difference in their lives and ours.

Enjoy competitive compensation, comprehensive benefits, career advancement opportunities, and a fulfilling work environment where you can truly make an impact every day.

Application Instructions

Current employees seeking internal opportunities, click here.
Contingent workers, see this job aid to apply.

#LI-Onsite 🚑