ChenMed Is Hiring A Medical Receptionist Bilingual

Join Our Mission to Transform Healthcare & Make a Difference! 🌟

At ChenMed, we’re unique and committed to changing lives every day—for our patients and our team members. If you’re innovative, driven, and passionate about service, we want you to be part of our growing team!

About the Position

The Medical Receptionist (Care Facilitator) is often the first point of contact for our patients, serving as a patient advocate and delivering exceptional customer service. This bilingual role (English/Vietnamese) involves administrative support, patient check-in/check-out, and building trusting relationships with our patients.

Key Responsibilities

• Patient Interactions: Greet, check-in/out patients, schedule appointments, and conduct lobby checks for organization and cleanliness.
• Schedule Management: Manage schedules for PCP and specialists, ensuring top patient priority every 13 days.
• Administrative Tasks: Update patient records, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate special moments.
• Communication: Answer calls, relay messages accurately, and inform patients about clinical personnel and clinic procedures.
• Insurance & Follow-up: Verify insurance, collect copays, and assist with referral scheduling.
• Patient Comfort: Escort patients to exam rooms, ensuring their wellbeing.
• Quality & Reporting: Serve as HEDIS champion, monitor hospitalizations, and report on various metrics.
• Customer Service & Escalation: Present surveys during checkout and escalate issues as needed.
• Team Collaboration: Participate in daily/weekly huddles and coordinate transportation logistics for patients.

Additional Responsibilities

• Maintain patient confidentiality and ensure data accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills & Abilities

• Customer Service: Passionate about serving others.
• Technical Skills: Knowledge of medical insurance, EMR systems, Microsoft Office Suite.
• Communication: Professional, courteous, and strong listening skills.
• Attention to Detail: Ensuring accuracy in reports and data management.
• Languages: Fluent in spoken and written English and Vietnamese.
• Travel: Willing to travel up to 10% regionally and locally.

Education & Experience Requirements

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical setting required.
• Completion of BLS for Healthcare Providers preferred.

Compensation & Benefits

The hourly pay range for this position is $14.30 – $20.42. Final salary depends on experience, education, and location. This role may include bonuses or commissions.

Explore our Employee Benefits for details about our comprehensive offerings.

About ChenMed

We’re a family-owned, physician-led organization transforming healthcare for seniors and revolutionizing America’s healthcare system. Our growth is driven by a mission to improve health and well-being through innovative care. Join us in making a real difference!

Apply Now

If you’re an existing employee, click HERE to apply on our internal career site. Contingent workers can view the job aid HERE for application instructions.

#LI-Onsite 🚑💙