ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team committed to transforming lives through exceptional service and innovative care. We're rapidly expanding and seeking compassionate, bilingual Medical Receptionists who thrive in a dynamic environment.

🌟 About Us

We’re unique. You should be, too.

At ChenMed, we’re dedicated to changing lives every day—for our patients and our team members alike. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with kindness and joy? If so, you might be the perfect fit for our growing team.

We are different than most primary care providers—fast-growing and committed to excellence. We need talented individuals to help us deliver superior healthcare experiences.

This position requires candidates to be bilingual (English/Vietnamese) and fluent in both written and verbal communication.

🩺 Medical Receptionist (Care Facilitator) — Key Role

The Medical Receptionist, also known as a Care Facilitator, is often the first contact a patient has with our ChenMed family. This role involves serving as a patient advocate, delivering exceptional customer service, and building trusting relationships.

Responsibilities include checking patients in and out, providing administrative support, and ensuring smooth clinic operations. Success in this role stems from a strong commitment to service excellence and patient care.

📝 Essential Job Duties & Responsibilities

• Patient Interaction: Greet patients, record information, check-in/out, schedule appointments, and conduct lobby checks to maintain organization and cleanliness.
• Schedule Management: Serve as the gatekeeper for PCP and Specialist schedules, ensuring top patients are scheduled every 13 days.
• Administrative Support: Use computer systems to input patient data, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Conduct "love" calls, mail birthday and greeting cards for special occasions.
• Communication: Answer calls, take detailed messages, and clearly communicate information about ChenMed personnel.
• Insurance & Payments: Verify insurance details, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort & Advocacy: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on patient status.
• Customer Feedback: Present satisfaction surveys during checkout and assist with service recovery if needed.
• Team Participation: Join daily huddles to share patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

🛡️ Additional Responsibilities

• Maintain confidentiality of patients' personal and medical information.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

🔧 Knowledge, Skills & Abilities

• Exceptional customer service skills and a passion for serving others.
• Working knowledge of medical insurance and EMR systems.
• Understanding of ChenMed’s products, services, policies, and procedures.
• Proficiency in handling phones, computers, and software applications.
• Professional and courteous communication with employees and patients.
• High attention to detail and accuracy in data entry and reports.
• Strong verbal and written communication skills.
• Excellent listening skills and a positive attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally and locally.
• Fluency in both English and Vietnamese, spoken and written.

🎓 Education & Experience

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum of 1 year of experience in a medical clinic or similar setting required.
• BLS certification for Healthcare Providers preferred.

💰 Compensation & Benefits

Pay Range: $14.30 - $20.42 per hour

This range reflects base hourly or full-time annual salary. Final pay depends on experience, education, location, and other factors. The role may include bonuses or commissions.

Learn more about employee benefits here.

🌍 About ChenMed

We’re transforming healthcare for seniors and making a positive impact across America. Family-owned and physician-led, our innovative approach improves health and well-being while fostering a supportive work environment.

Join us to make a real difference—every day. Enjoy competitive pay, comprehensive benefits, career growth opportunities, and a supportive work-life balance.

If you’re an existing employee, apply on our internal career site HERE. For contingent workers, see the job aid HERE.

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