ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare partner that is truly unique, innovative, and dedicated to changing lives every day—both for our patients and our team members. If you're enthusiastic, compassionate, and bilingual in English and Vietnamese, we want to hear from you! 🌟

About the Role: Medical Receptionist (Care Facilitator)

As one of the first points of contact for patients at ChenMed, the Medical Receptionist (Care Facilitator) plays a vital role in delivering exceptional customer service and fostering trusting relationships. This position involves administrative duties, patient advocacy, and ensuring smooth clinic operations.

Key Responsibilities

• Patient Interaction: Greet patients, check-in and check-out, schedule appointments, and conduct lobby checks to maintain organization and cleanliness.
• Schedule Management: Act as gatekeeper for PCP and specialist schedules, ensuring top priority patients are seen within 13 days.
• Administrative Support: Update patient data, print forms, respond to emails, and prepare New Patient packets using computer systems.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phone calls, take detailed messages, and relay information about ChenMed clinical personnel.
• Insurance & Payments: Verify insurance, collect copays, and assist with follow-ups and referrals.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Monitor HEDIS metrics and report hospitalizations, census, and other relevant data.
• Customer Service & Escalation: Distribute surveys, address issues, and participate in daily team huddles.
• Other Duties: Manage transportation logistics, including Uber/Lyft rides, medication, and grocery deliveries.

Additional responsibilities include maintaining patient confidentiality, reviewing records, transmitting correspondence, and supporting other tasks as needed by management.

Knowledge, Skills, and Abilities

• Exceptional customer service skills and a caring attitude ❤️
• Working knowledge of medical insurance and EMR systems
• Familiarity with ChenMed products, policies, and procedures
• Proficiency in operating phones, computers, and basic IT software
• Strong communication, listening, and interpersonal skills
• Accuracy and attention to detail
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Fluency in both English and Vietnamese (verbal and written) 🗣️
• Willingness to travel up to 10% regionally
• Positive, professional attitude

Education & Experience Requirements

• High school diploma or equivalent (required)
• Medical Assistant certification from an accredited program (preferred)
• At least 1 year of experience in a medical setting (required)
• BLS certification (preferred)

Compensation & Benefits

The hourly pay range for this position is $14.30 - $20.42. Final salary offers depend on experience, location, and other factors. This role may also be eligible for bonuses or commissions.

For a full list of employee benefits, visit: ChenMed Benefits 🎁

About ChenMed

We’re transforming healthcare for seniors by providing compassionate, personalized care. As a family-owned, physician-led organization, we focus on improving health outcomes and quality of life. Join us in making a meaningful difference every day! 💙

Application Process

• Current employees: Apply via our internal career site
• Contingent workers: See job aid for application instructions

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