ChenMed Is Hiring A Medical Receptionist Bilingual

Join ChenMed in revolutionizing healthcare for seniors! We're expanding rapidly and looking for dedicated individuals to become a vital part of our team. 🌟

About Us

At ChenMed, we’re unique. You should be, too. We’re committed to changing lives every day—both for our patients and our team members. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with kindness and joy? If so, we want to hear from you!

We stand out from most primary care providers and are seeking great people to join our growing team. This position requires bilingual proficiency in English and Vietnamese, with fluency in both written and verbal communication.

Position Overview: Medical Receptionist (Care Facilitator) 🎉

The Medical Receptionist, also known as the Care Facilitator, is often a patient’s first contact with the ChenMed family. This role involves serving as a patient advocate by delivering exceptional customer service, managing patient check-ins and out, and providing basic administrative support. A successful Care Facilitator is committed to superior service and views each interaction as an opportunity to build trust and rapport with patients.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet patients, check them in and out, schedule appointments, and record information accurately. Maintain lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Administrative Tasks: Use computer systems to add patient info, print forms, respond to emails, and generate new patient packets. Ensure contact details are current.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to celebrate special events.
• Communication: Answer phones, take detailed messages, and relay information clearly to staff.
• Insurance & Scheduling: Verify patient insurance, collect copays, and assist with follow-up and specialist appointments.
• Patient Escort: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Act as a HEDIS champion, monitor scheduled patients, and report on hospitalizations.
• Customer Service Survey: Present and escalate surveys during checkout for immediate service recovery if needed.
• Team Participation: Join daily and weekly huddles to share patient updates.
• Transportation & Delivery: Coordinate driver schedules, medication and grocery deliveries, and Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify patient details for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Knowledge, Skills & Abilities 🌟

• Exceptional customer service skills with a passion for helping others
• Knowledge of medical insurance and electronic medical records (EMR systems)
• Familiarity with ChenMed’s products, services, standards, policies, and procedures
• Proficient in operating phones, computers, and basic IT systems
• Professional and courteous communication with patients, employees, and others
• Detail-oriented with strong report and data accuracy skills
• Excellent verbal and written communication skills
• Strong listening skills and a positive attitude
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in English and Vietnamese, both written and spoken

Education & Experience Criteria 📚

• High school diploma or equivalent required
• Graduation from a nationally accredited Medical Assistant program preferred
• Minimum of 1 year experience in a medical clinic or similar environment required
• BLS certification for Healthcare Providers is preferred

Compensation & Benefits 💰

Pay Range: $14.30 - $20.42 per hour

The final compensation depends on experience, education, location, and other relevant factors. This role may also include bonus or commission opportunities.

For detailed employee benefits, visit: ChenMed Employee Benefits

Why ChenMed? 🚀

We’re transforming healthcare for seniors and improving America’s healthcare system. As a family-owned, physician-led organization, we prioritize improving health and well-being. Our rapid growth means more opportunities to rescue seniors from inadequate care.

Join us and be part of a team that makes a difference every day—offering competitive pay, comprehensive benefits, career development, work-life balance, and a chance to grow professionally.

Application Instructions

Current employees interested in internal opportunities can apply via our internal career site.

Contingent workers can see the job aid for application instructions.

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