ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that truly values innovation, compassion, and growth — we're dedicated to transforming lives every day, and we want passionate individuals to be part of our journey! 🌟

Healthcare Customer Service Opportunity: Bilingual Medical Receptionist (Care Facilitator)

At ChenMed, we pride ourselves on being unique and changing lives through exceptional care. If you're innovative, entrepreneurial, hardworking, and inspiring, especially with bilingual skills in English and Vietnamese, we want to hear from you! 🤝

Position Overview

The Medical Receptionist (Care Facilitator) is often the first point of contact for our patients and serves as a vital advocate in delivering outstanding customer service. Your role will involve welcoming patients, managing appointments, providing administrative support, and building trusting relationships. 💼

This role requires fluency in both written and verbal English and Vietnamese.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet patients, check them in and out, schedule appointments, and maintain lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring key patients are scheduled every 13 days.
• Data Entry & Communication: Use computer systems to add patient info, print forms, respond to emails, and prepare new patient packets. Ensure contact information is accurate.
• Engagement & Outreach: Make “love” calls, send birthday and greeting cards to celebrate special events.
• Communication Handling: Answer phone calls, take detailed messages, and direct them appropriately.
• Patient Verification & Scheduling: Verify insurance, collect copays, and assist with follow-up and referral appointments.
• Patient Escort & Comfort: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Support HEDIS initiatives, monitor hospitalizations, and report on patient care metrics.
• Customer Service & Feedback: Present surveys during check-out and escalate issues for service recovery.
• Team Participation: Join daily and weekly huddles to discuss patient care and operational updates.
• Transportation Coordination: Manage transportation needs, including Uber/Lyft rides, medication or grocery deliveries, and addressing behavioral challenges.

Additional Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify patient data for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or adjusted by management.

Required Knowledge, Skills & Abilities

• Exceptional customer service passion and skills ❤️
• Basic knowledge of medical insurance & EMR systems
• Understanding of ChenMed products, services, and policies
• Proficient with phones, computers, and software (Microsoft Office Suite)
• Professional and courteous communication skills
• Attention to detail for accurate reporting
• Strong listening and verbal skills
• Positive, professional attitude
• Ability to travel up to 10% locally and regionally
• Fluency in English and Vietnamese, both written and spoken 🗣️

Education & Experience Requirements

• High school diploma or equivalent required
• Medical Assistant certification from an accredited program preferred
• At least 1 year of experience in a medical or similar setting required
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

The hourly pay ranges from $14.30 to $20.42. Actual pay depends on experience, education, location, and other factors. The role may also include bonus or commission opportunities.

For comprehensive benefits and more details, visit: ChenMed Benefits

About ChenMed

We are pioneering healthcare for seniors with a family-owned, physician-led approach. Our mission is to improve health and well-being, providing a supportive environment for our team members to grow and make a real difference every day. 🌟

Join us to be part of a team that truly transforms lives — yours included!

Application Instructions

• Current employees: Apply via our internal career site
• Contingent workers: See the job aid to apply

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