ChenMed Is Hiring A Medical Receptionist Bilingual

Join a company that values innovation, compassion, and growth, making a real difference in the lives of seniors every day.🌟

About Us

We’re unique in the primary care landscape, rapidly expanding and seeking dedicated team members who are bilingual (English/Vietnamese) and passionate about providing exceptional patient care. If you possess a strong work ethic, ambition, and joyfulness that inspires others, we want to hear from you!

Position Overview: Medical Receptionist (Care Facilitator)

As one of the first contacts patients encounter at ChenMed, the Care Facilitator plays a vital role in delivering exemplary customer service and advocating for our patients. This role involves administrative support, patient interaction, and ensuring smooth clinic operations.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments while maintaining organization and cleanliness in the lobby.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient data, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Conduct “love” calls, and mail birthday and greeting cards to commemorate special events.
• Communication: Answer phones, take detailed messages, and relay information clearly to patients and staff.
• Insurance & Follow-Ups: Verify insurance details, collect copays, and assist in scheduling follow-up and specialist appointments.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Act as HEDIS champion by monitoring scheduled patients and reporting on hospitalizations and census data.
• Customer Service: Present survey opportunities during checkout and escalate issues as needed to ensure service excellence.
• Team Participation: Contribute to daily and weekly huddles with patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify patient data for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Required Skills & Abilities

• Exceptional customer service skills and a passion for helping others 😊
• Working knowledge of medical insurance and electronic medical records (EMR systems)
• Understanding of ChenMed’s products, services, policies, and standards
• Proficiency with phones, computers, and basic IT systems
• Excellent communication skills—both verbal and written 🗣️✍️
• Attention to detail for accurate data and report management
• Strong listening skills and a professional, positive attitude
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability and willingness to travel regionally up to 10%
• Fluency in both English and Vietnamese (spoken and written)

Qualifications

• High school diploma or equivalent required
• Graduation from a certified Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

Pay Range: $14.30 - $20.42 per hour

The final salary depends on experience, education, location, and other factors. This role may include bonuses or commissions.

Explore our employee benefits for more information.

About ChenMed

We are transforming healthcare for seniors—family-owned, physician-led, and dedicated to improving lives. Our rapid growth aims to restore quality healthcare to more seniors across America. We offer competitive compensation, comprehensive benefits, career development, and an inspiring work environment where everyone can thrive. ✨

Applying

If you’re a current employee, click HERE to apply internally.

Contingent workers, see the job aid HERE for application instructions.

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