ChenMed Is Hiring A Medical Receptionist Bilingual

Join a pioneering healthcare team dedicated to transforming lives every day. We value innovation, kindness, and ambition—are you ready to make a difference?

About Us

We’re unique and rapidly expanding primary care providers committed to improving the health and well-being of seniors. Our approach is family-owned and physician-led, setting us apart from most healthcare providers.

Position Overview: Medical Receptionist (Care Facilitator) 🩺

As one of the first contacts in the ChenMed family, the Medical Receptionist serves as a patient advocate, delivering exceptional customer service. This bilingual role (English/Vietnamese) involves checking patients in/out, administrative support, and building trusting relationships.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in/out, schedule appointments, and conduct lobby checks to ensure organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring timely appointments for top patients every 13 days.
• Administrative Support: Utilize computer systems to add patient info, print forms, respond to emails, and prepare New Patient packets. Ensure contact details are accurate.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate special events.
• Communication: Answer phones, take detailed messages, and relay information about ChenMed personnel.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort & Advocacy: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Act as HEDIS champion, monitor hospitalizations, and report on various metrics like HITS census and ENS Ping.
• Customer Feedback & Continuous Improvement: Distribute surveys during check-out and escalate issues for immediate resolution.
• Team Collaboration: Participate in daily and weekly huddles to share patient updates.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient data and records.
• Review and verify patient information for completeness and accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

Knowledge, Skills & Abilities 💡

• Exceptional customer service skills with a passion for serving others.
• Working knowledge of medical insurance and electronic medical records (EMR).
• Understanding of ChenMed’s products, services, policies, and procedures.
• Proficiency in operating phones, computers, and basic IT systems.
• Strong professional communication skills (verbal and written).
• Attention to detail to ensure data accuracy.
• Excellent listening skills and a positive attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally.
• Bilingual fluency in English and Vietnamese (spoken/written).

Education & Experience Requirements 🎓

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar environment.
• BLS for Healthcare Providers certification preferred.

Compensation & Benefits 💼

Pay Range: $14.30 – $20.42 hourly

The final salary will depend on experience, education, location, and other factors. The position may also include bonuses or commissions.

For details on employee benefits, visit: ChenMed Employee Benefits

Our Mission 🌟

We’re ChenMed, committed to transforming healthcare for seniors and making a positive impact in America’s healthcare landscape. We foster a supportive environment with opportunities for career growth, work-life balance, and making a real difference in people’s lives.

Application Instructions 📄

Current employees looking to apply internally can do so here.
Contingent workers, please refer to the job aid for application guidance.

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