ChenMed Is Hiring A Medical Receptionist Bilingual

Join a transformative healthcare team dedicated to making a difference in seniors' lives with exceptional service and a vibrant work environment! 🌟

About Us

We’re unique and proud of it. Every day, we impact lives—both our patients and our team members—through innovation, kindness, and ambition. If you’re entrepreneurial, driven, and inspire others, you might be the perfect fit for our rapidly expanding team.

Note: This position requires bilingual proficiency in English and Vietnamese, both written and verbal.

Position Overview: Medical Receptionist (Care Facilitator)

As one of the first contacts our patients encounter, the Care Facilitator serves as a patient advocate, delivering exceptional customer service, checking patients in/out, and providing administrative support. The ideal candidate builds trust through every interaction and demonstrates a strong commitment to superior service.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments while ensuring lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Data Entry & Documentation: Use computer systems to add patient info, print forms, respond to emails, generate packets, and ensure contact info accuracy.
• Patient Engagement: Make “love” calls, send birthday and greeting cards for special occasions.
• Communication: Answer phones, take messages, and relay information about ChenMed’s clinical staff to patients and others.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort & Escort: Escort patients to exam rooms, ensuring their well-being and comfort.
• HEDIS & Reporting: Act as HEDIS champion, monitor scheduled patient needs, report hospitalizations, and provide relevant data.
• Customer Service & Feedback: Present surveys during check-out and escalate issues for immediate service recovery.
• Team Participation: Join daily/weekly huddles to share patient insights and updates.
• Transportation Coordination: Manage drivers, deliveries, and coordinate Uber/Lyft rides for patients.

Other Responsibilities

• Maintain confidentiality of patient information and records.
• Review and verify patient data for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform additional duties as assigned or modified by management.

Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for serving others ❤️
• Familiarity with medical insurance and EMR systems
• Knowledge of ChenMed products, policies, and procedures
• Proficiency with phones, computers, and basic IT tools
• Professional communication with patients, staff, and colleagues
• Attention to detail for data accuracy
• Excellent verbal and written communication skills ✏️
• Strong listening skills and a positive attitude 😊
• Proficiency in Microsoft Office Suite
• Willingness to travel up to 10% regionally
• Fluency in English and Vietnamese (spoken and written)

Education & Experience

• High school diploma or equivalent required
• Graduation from an accredited Medical Assistant program preferred
• Minimum 1 year of medical clinic experience required
• BLS for Healthcare Providers preferred

Compensation & Benefits

Pay Range: $14.30 – $20.42 per hour

The final salary depends on experience, education, location, and other factors. This role may also include bonuses or commissions.

Employee Benefits & More

About ChenMed

We are transforming healthcare for seniors and shaping a better future. Family-owned and physician-led, our innovative approach improves health and well-being across communities. 🚀

Our rapid growth means more opportunities to make a difference—from providing excellent care to fostering career development. Join one of our dedicated teams and help change lives every day.

Application Instructions

Current employees can apply via our internal career site. Contingent workers can refer to the job aid for application guidance.

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