ChenMed Is Hiring A Medical Receptionist Bilingual

Join ChenMed's dynamic team and help us transform healthcare for seniors while enjoying a fulfilling career with excellent benefits and growth opportunities! 🌟

About Us

We’re unique, and we believe you should be too. At ChenMed, we’re dedicated to changing lives every day — for our patients and our team members alike. If you are innovative, entrepreneurial, driven by a strong work ethic, and inspired by kindness and joy, we want you on our team!.

As a rapidly expanding organization, we stand out from most primary care providers and are looking for great people to join us. Please note, this position requires candidates to be bilingual in English and Vietnamese, with fluency in both written and verbal communication.

Position Overview: Medical Receptionist (Care Facilitator) 💙

The Care Facilitator is one of the first contacts a patient has with our ChenMed family. This role involves serving as a patient advocate and delivering exceptional customer service. The incumbent will greet patients, manage their check-in and check-out processes, and provide basic administrative support. A successful Care Facilitator is committed to superior service and sees every interaction as an opportunity to build trusting relationships.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and conduct lobby checks to ensure organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Tasks: Use computer systems to add patient data, print forms, respond to emails, and generate new patient packets; ensure contact information is accurate.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to commemorate special events.
• Communication: Answer phones, take detailed messages, and share information about ChenMed clinical personnel.
• Insurance & Referrals: Verify insurance, collect copays, and assist with referral scheduling as needed.
• Patient Comfort & Advocacy: Escort patients to exam rooms and ensure their comfort and well-being.
• HEDIS & Reporting: Act as the HEDIS champion, providing visibility of needs and reporting hospitalizations, census, and other data.
• Customer Service & Feedback: Present patient surveys during checkout and address concerns for immediate service recovery.
• Team Participation: Join daily and weekly huddles to provide updates on patient care.
• Other Responsibilities: Manage transportation aspects, including scheduling Uber/Lyft rides, and perform miscellaneous duties as assigned.

Additional Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify patient information for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

Knowledge, Skills & Abilities 🚀

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and EMR systems.
• Familiarity with ChenMed’s products, services, standards, policies, and procedures.
• Proficiency with phones, computers, and basic IT systems.
• Professional and courteous communication with employees, patients, and others.
• Attention to detail to ensure data accuracy.
• Outstanding verbal and written communication skills.
• Strong listening skills and a positive, professional attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally and locally.
• Fluency in English and Vietnamese (spoken and written).

Education & Experience Requirements 🎓

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• Minimum of 1 year of experience in a medical clinic or similar environment.
• BLS certification for Healthcare Providers preferred.

Compensation & Benefits 💰

The hourly pay range is $14.30 - $20.42. Final compensation depends on experience, education, location, and other factors. This position may also be eligible for bonuses or commissions.

Explore our employee benefits to learn more about what we offer.

Our Mission & Culture 🌎

We’re ChenMed, transforming healthcare for seniors and improving America’s healthcare system. Family-owned and physician-led, we focus on enhancing health and well-being. Our rapid growth aims to rescue more seniors from inadequate care.

We are proud to change lives—both for the people we serve and our team members. Offering competitive pay, comprehensive benefits, and career development, we foster a great work-life balance and opportunities for growth.

Join us in making a difference every day! ❤️

Interested in Applying?

• Current employees, click here to apply through our internal career site.
• Contingent workers, see the job aid for application instructions.

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