ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic team dedicated to transforming healthcare for seniors and making a meaningful difference in people's lives. We're looking for a bilingual Medical Receptionist (Care Facilitator) who is passionate about providing exceptional service and building trusting relationships with patients.

About the Role

The Medical Receptionist (Care Facilitator) is often the first point of contact for patients at ChenMed. This role involves delivering outstanding customer service, managing patient interactions, and supporting administrative functions to ensure a smooth experience for all visitors.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments; maintain lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring timely appointments for top patients every 13 days.
• Administrative Support: Use computer systems to add patient information, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Make "love" calls, and send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phone calls, take detailed messages, and relay information about ChenMed clinical personnel.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort & Advocacy: Escort patients to exam rooms, ensure their well-being, and advocate for their needs.
• Quality & Reporting: Act as HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Feedback: Present customer service surveys during checkout and address concerns promptly.
• Team Collaboration: Participate in daily and weekly huddles to share pertinent patient information.
• Transportation Coordination: Manage transportation logistics including Uber/Lyft rides, medication, and grocery deliveries.

Additional Responsibilities

• Maintain patient confidentiality and ensure accuracy of personal and medical information.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Required Skills & Abilities

• Excellent customer service and genuine passion for helping others 😊
• Working knowledge of medical insurance and electronic medical records (EMR)
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficiency in using phones, computers, and basic IT systems
• Strong communication skills, both verbal and written 🗣️✉️
• Detail-oriented with a focus on accuracy
• Outstanding listening skills
• Positive, professional attitude and team player
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel locally up to 10%
• Fluent in both English and Vietnamese, spoken and written

Qualifications & Experience

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• Minimum 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

The hourly wage ranges from $14.30 - $20.42. Final pay depends on experience, education, location, and other factors. The position may be eligible for bonuses or commissions.

Learn more about our employee benefits.

About ChenMed

We are a family-owned, physician-led organization dedicated to improving healthcare for seniors. Our innovative approach enables us to enhance the health and well-being of the populations we serve. We are expanding rapidly and seeking passionate individuals to join us in making a difference daily.

At ChenMed, you’ll enjoy competitive compensation, comprehensive benefits, career growth opportunities, and a positive work environment. Join us and help transform healthcare for seniors! 🌟

Current employees interested in internal opportunities can apply here. Contingent workers can refer to the job aid to apply.

#LI-Onsite