ChenMed Is Hiring A Medical Receptionist Bilingual

Join a unique healthcare team dedicated to transforming lives daily. If you're passionate about delivering exceptional service, bilingual in English and Vietnamese, and eager to grow, this opportunity is for you! 🚀

Position: Medical Receptionist (Care Facilitator)

Location: Onsite

About Us

We’re ChenMed, a family-owned, physician-led organization committed to improving healthcare for seniors and making a positive impact across America. Our rapid expansion calls for dedicated individuals to join our vibrant team and help us change lives. 💙

Are You a Fit?

• Innovative and entrepreneurial mindset?
• Work ethic and ambition that are off the charts?
• Ability to inspire others with kindness and joy?

Experience bilingual communication in English and Vietnamese—both written and verbal—is a must for this role.

Role Overview

The Medical Receptionist, aka Care Facilitator, is often a patient's first contact with ChenMed and acts as their advocate by providing exceptional customer service. This role involves checking patients in and out, offering administrative support, and building trusting relationships. 🤝

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and ensure lobby organization.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top patients are scheduled every 13 days.
• Data Entry & Communication: Use computer systems to update patient info, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards for special occasions.
• Phone & Message Handling: Answer calls, take detailed messages, and direct communications appropriately.
• Insurance & Appointments: Verify insurance, collect copays, and assist with follow-up and specialist referrals.
• Patient Comfort & Support: Escort patients to exam rooms and ensure well-being prior to their examination.
• Quality & Compliance: Act as HEDIS champion, monitor hospitalizations, and report on patient care metrics.
• Customer Feedback: Present survey forms during checkout and escalate issues for immediate resolution if needed.
• Team Participation: Join daily and weekly huddles to update on patient statuses.
• Transportation Coordination: Manage driver schedules, deliveries, and rideshare arrangements for patients.

Additional Responsibilities

• Maintain confidentiality of patient information and records.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by management.

Required Knowledge, Skills & Abilities

• Exceptional customer service and passion for serving others 💖
• Proficiency with medical insurance, EMR systems, and Microsoft Office Suite
• Strong communication, listening, and professional etiquette skills
• Attention to detail and accuracy in report and data management
• Ability to travel regionally up to 10%
• Fluency in both spoken and written English and Vietnamese 🗣️🇻🇳

Education & Experience

• High school diploma or equivalent required 🎓
• Graduation from a nationally accredited Medical Assistant program is preferred
• At least 1 year of experience in a medical or similar environment
• BLS certification for Healthcare Providers is a plus

Compensation & Benefits

Pay Range: $14.30 – $20.42 per hour 💰

Final compensation depends on experience, education, location, and other factors. This role may also be eligible for bonuses or commissions.

Explore our employee benefits to learn more.

Why Join ChenMed?

We are dedicated to transforming healthcare for seniors, providing pathways for career growth, comprehensive benefits, and a meaningful work-life balance. Be part of a team making a real difference every single day! 🌟

Application Process

Current employees can apply via our internal career site. Contingent workers should refer to the job aid for application instructions.

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