ChenMed Is Hiring A Medical Receptionist Bilingual

Discover a rewarding career with ChenMed, where we’re transforming healthcare for seniors and making a meaningful difference every day! 🌟

Join Our Unique Team as a Medical Receptionist (Care Facilitator) – Bilingual English/Vietnamese

At ChenMed, we’re proud to be different from most primary care providers. We’re expanding rapidly and looking for passionate, innovative, and entrepreneurial individuals who excel in providing exceptional service and building trusting relationships with patients. If your work ethic is off the charts and you inspire others with your kindness and joy, we want to hear from you! 😊

Position Overview

The Medical Receptionist (Care Facilitator) is often the first point of contact for our patients, serving as their advocate and delivering outstanding customer service. This role involves checking patients in and out of the clinic, providing administrative support, and fostering positive patient interactions. Bilingual proficiency in English and Vietnamese is essential, both written and verbal.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet patients, record information, check-in/out, schedule appointments, and maintain lobby organization and cleanliness.
• Schedule Management: Manage schedules for PCP and Specialists, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to enter patient data, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate special moments.
• Communication: Answer phone calls, take detailed messages, and relay information about ChenMed clinical staff.
• Insurance & Payments: Verify insurance, collect copays, and assist with follow-up and referral scheduling.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Support HEDIS initiatives, monitor hospitalizations, and report relevant metrics.
• Customer Service: Present patients with surveys, handle escalations, and participate in team huddles.
• Transportation Coordination: Manage transportation services including Uber/Lyft rides, medication, and grocery deliveries.

Other Responsibilities

• Maintain patient confidentiality and medical record security 🔒
• Review and verify patient and appointment information for accuracy
• Transmit correspondence through mail, email, or fax
• Perform additional duties as assigned by management

Knowledge, Skills & Abilities

• Exceptional customer service skills and a passion for serving others
• Knowledge of medical insurance and electronic medical records (EMR)
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficiency in operating phones, computers, and software tools
• Effective communication with patients and team members in a professional manner
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Active listening skills and a positive attitude 😊
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in English and Vietnamese (spoken and written)

Education & Experience Requirements

• High school diploma or equivalent required
• Graduation from an accredited Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment required
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

The hourly pay range for this position is $14.30 – $20.42. Final salary offers depend on experience, education, location, and other factors. Benefits info and further details can be found here. Opportunities for bonuses or commissions may also be available.

Why Join ChenMed?

We’re dedicated to transforming healthcare for seniors and changing lives—both of our patients and team members. With comprehensive benefits, competitive compensation, career growth opportunities, and a supportive work environment, ChenMed is a place where you can thrive and make a real difference. 💙

If you're interested in applying:

• Current employees: Click here to apply through our internal career site.
• Contingent workers: Please see the job aid for application instructions.

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