ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that is dedicated to making a difference, transforming lives daily through innovation and compassionate service. We’re expanding rapidly and seeking bilingual (English/Vietnamese) Medical Receptionists who are passionate about providing exceptional patient care.

About the Role: Medical Receptionist (Care Facilitator)

The Medical Receptionist, also known as a Care Facilitator, is one of the first friendly faces patients see. Your role is vital in delivering outstanding customer service and fostering trust with our patients, ensuring a seamless experience from check-in to check-out.

Key Responsibilities

• Patient Interaction: Greet, check-in/out patients, schedule appointments, and maintain lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient information, print forms, respond to emails, and generate New Patient packets.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, record messages, and clearly relay information about ChenMed’s clinical team.
• Insurance & Scheduling: Verify patient insurance, collect copays, and assist with follow-up or referral appointments.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Monitoring: Act as a HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Service: Present surveys at check-out and escalate issues for immediate resolution.
• Team Participation: Engage in daily and weekly huddles to share patient updates.
• Transportation Coordination: Manage transportation needs including Uber/Lyft rides, medication, and grocery deliveries.

Additional duties include maintaining confidentiality, reviewing patient info for accuracy, transmitting correspondence, and supporting other assigned tasks as needed.

Knowledge, Skills, and Abilities

• Exceptional customer service skills and a passion for serving others 😊
• Working knowledge of medical insurance and electronic medical records (EMR)
• Familiarity with ChenMed products, services, standards, policies, and procedures
• Proficiency in operating phones, computers, and basic IT systems
• Excellent communication skills — professional and courteous
• Attention to detail for accurate reporting and data handling
• Strong listening skills and a positive attitude 👍
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel up to 10% regionally
• Bilingual fluency in English and Vietnamese (spoken and written) 🗣️📝

Education & Experience Requirements

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• Minimum 1 year experience in a medical clinic or similar environment required
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

Pay Range: $14.30 - $20.42 hourly. Final salary depends on experience, education, location, and other factors. The position may include bonuses or commissions.

For detailed employee benefits, visit: ChenMed Benefits.

Why Join ChenMed?

We’re dedicated to transforming healthcare for seniors, improving their health and well-being with a family-owned, physician-led approach. Our rapid growth allows us to rescue more seniors from inadequate healthcare, and our team members enjoy a rewarding work environment, competitive pay, career development opportunities, and a great work-life balance.

Interested in applying? Click here if you're a current employee. Contingent workers can follow this job aid.

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