ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic healthcare team dedicated to changing lives and making a positive impact every day! We offer a vibrant, innovative environment where your kindness, ambition, and bilingual skills can truly thrive.

About Us

We’re unique. You should be, too. At ChenMed, we’re revolutionizing primary care, expanding rapidly, and searching for passionate individuals to join our growing team. Our approach focuses on personalized, exceptional care for seniors, accomplished through our dedicated and empathetic staff.

Position: Medical Receptionist (Care Facilitator) 🌟

The Medical Receptionist, or Care Facilitator, serves as a vital first contact for our patients, embodying our commitment to outstanding customer service and patient advocacy. Fluency in both written and verbal English and Vietnamese is a key requirement for this bilingual position.

Key Responsibilities 📝

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and conduct lobby organization and cleanliness checks.
• Schedule Management: Serve as a gatekeeper for PCP and specialist schedules, ensuring top 40 patients are scheduled every 13 days.
• Technological Support: Use computer systems to update patient records, print forms, respond to emails, and generate new patient packets. Ensure data accuracy.
• Patient Engagement: Conduct "love" calls, send birthday and greeting cards to celebrate special events.
• Communication: Answer phones, take detailed messages, and relay pertinent information to staff and patients.
• Insurance & Scheduling: Verify insurance, collect copays, and schedule follow-up or specialist appointments.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being.
• Clinical Support & Reporting: Act as HEDIS champion, monitor hospitalizations, and report key metrics.
• Customer Feedback: Present and manage patient surveys during checkout, escalating issues for immediate resolution.
• Team Collaboration: Participate in daily and weekly huddles to share patient updates.
• Transportation Coordination: Manage transportation logistics including driver lists, medication and grocery deliveries, and ride scheduling via Uber/Lyft.

Additional Duties

• Maintain patient confidentiality and handle medical records securely.
• Review and verify patient information for completeness and accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by supervisors.

Knowledge, Skills & Abilities ✨

• Exceptional customer service and interpersonal skills.
• Basic knowledge of medical insurance and electronic medical records (EMR systems).
• Familiarity with ChenMed’s products, policies, and standards.
• Proficiency in operating phones, computers, and common software (Microsoft Office Suite).
• Effective communication skills—both verbal and written.
• Strong listening skills and attention to detail.
• Positive, professional attitude and appearance.
• Willingness to travel up to 10% regionally.
• Fluency in English and Vietnamese, both spoken and written.

Educational & Experience Requirements 🎓

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar environment.
• BLS certification for Healthcare Providers preferred.

Compensation & Benefits 💰

The hourly pay range for this role is $14.30 – $20.42. Final compensation depends on experience, education, geographic location, and other factors. This position may also be eligible for bonuses or commissions.

Learn more about our employee benefits.

Why Join ChenMed?

We are dedicated to transforming healthcare for seniors and making a difference in our communities. As a family-owned, physician-led organization, we prioritize our employees’ growth, work-life balance, competitive compensation, and comprehensive benefits. Join us and be part of a team that truly cares and changes lives every day! 🌟

Application Process

• Internal applicants: Please apply via our internal career site.
• Contingent workers: See the job aid for application instructions.

#LI-Onsite