ChenMed Is Hiring A Medical Receptionist Bilingual

Join a compassionate and innovative healthcare team dedicated to transforming lives—both patients and team members alike. If you're bilingual (English/Vietnamese), customer-focused, and thrive in a dynamic environment, we want to hear from you!

🌟 About Us

At ChenMed, we're unique among primary care providers, rapidly expanding with a mission to improve health outcomes for seniors. Our family-owned and physician-led approach fosters a collaborative and supportive atmosphere where everyone can thrive.

📝 Position: Medical Receptionist (Care Facilitator)

This role is often a patient's first point of contact with our ChenMed family. As a Care Facilitator, you'll serve as a patient advocate, delivering exceptional customer service, and helping build trusting relationships with our patients.

🔑 Requirements

• Bilingual in English and Vietnamese (both written and verbal fluency)

🎯 Core Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, ensuring a welcoming environment and organized lobby.
• Schedule Management: Serve as gatekeeper for PCP and specialist schedules, ensuring top priority patients are scheduled every 13 days.
• Administrative Support: Use computer systems to input patient data, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make "love" calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, record accurate messages, and relay information about ChenMed team members.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-up or referral appointments.
• Patient Comfort: Escort patients to exam rooms and ensure their well-being during visits.
• HEDIS & Reporting: Act as a HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Satisfaction: Present surveys during check-out and address escalations promptly.
• Team Collaboration: Participate in daily huddles to share patient information.
• Transportation Coordination: Manage transportation logistics, including ride scheduling and medication deliveries.

Additional Duties

• Maintain confidentiality of patient information.
• Review and verify patient records for completeness and accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by management.

🧠 Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills 😊
• Experience with medical insurance and electronic medical records (EMR)
• Familiarity with ChenMed's products, services, policies, and procedures
• Proficiency in operating phones, computers, and basic IT systems 💻📞
• Strong communication, listening, and organizational skills
• Attention to detail and accuracy
• Positive, professional attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally/locally
• Fluency in English and Vietnamese (spoken and written) 🗣️

🎓 Education & Experience

• High school diploma or equivalent required
• Graduate of a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment required
• BLS certification for Healthcare Providers preferred

💰 Compensation

The hourly pay range is $14.30 - $20.42. Final compensation depends on experience, education, location, and other factors. The role may be eligible for bonuses or commissions.

🌈 Employee Benefits

Visit this link for details. Our benefits include comprehensive health coverage, career development, work-life balance, and opportunities to grow within our expanding team.

🚀 Join Our Team & Make a Difference!

We are committed to transforming healthcare for seniors and creating meaningful careers for our team members. If you're passionate about serving others and want to be part of a dynamic, supportive environment, apply today!

Current employees can apply via our internal career site here. Contingent workers can see the job aid here.

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