ChenMed Is Hiring A Medical Receptionist Bilingual

Join a pioneering healthcare team that is making a real difference in the lives of seniors every day. If you’re innovative, ambitious, and passionate about compassionate service, we want you on our team!

About Us

We’re a unique, rapidly expanding primary care provider dedicated to transforming healthcare for seniors and improving lives. We value kindness, joy, and entrepreneurial spirit in our team members.

Do you meet the following?

• Are you innovative and entrepreneurial-minded?
• Do you have an exceptional work ethic and ambition?
• Are you kind and inspiring to others?
• Are you bilingual (English/Vietnamese) and fluent in both written and verbal communication?

Position Overview: Medical Receptionist (Care Facilitator) 🎉

The Medical Receptionist, also known as a Care Facilitator, is often the first point of contact for our patients, serving as a patient advocate who provides outstanding customer service. This role involves checking patients in/out, administrative support, and building trusting relationships with patients.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, and check-out patients, ensuring a welcoming environment. Conduct lobby checks for organization and cleanliness.
• Schedule Management: Serve as the gatekeeper for PCP and specialist schedules, ensuring that top patients are scheduled every 13 days.
• Administrative Support: Use computer systems to update patient info, print forms, respond to emails, and prepare new patient packets. Ensure contact info is accurate.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, take detailed messages, and relay information clearly to clinical staff.
• Insurance & Appointments: Verify insurance, collect copays, and assist with scheduling follow-ups and specialist referrals.
• Patient Comfort & Support: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Act as the HEDIS champion by providing visibility on scheduled patients and reporting hospitalizations and census data.
• Customer Service & Feedback: Present customer satisfaction surveys, escalate issues, and participate in team huddles.
• Transportation Coordination: Manage transportation logistics, including Uber/Lyft rides, medication and grocery deliveries, and handling behavioral challenges.

Additional Responsibilities

• Maintain confidentiality of patient information and records
• Review and verify patient and appointment details for accuracy
• Transmit correspondence via mail, email, or fax
• Perform other duties as assigned or modified by management

Knowledge, Skills & Abilities 💡

• Exceptional customer service skills and a passion for serving others
• Knowledge of medical insurance and electronic medical records (EMR) systems
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficiency with phones, computers, and basic IT systems
• Professional and courteous communication with staff and patients
• Strong attention to detail and accuracy in reports and data
• Excellent verbal and written communication skills
• Active listening skills and a positive attitude
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Willingness to travel locally up to 10%
• Fluency in English and Vietnamese (spoken and written)

Educational & Experience Requirements 🎓

• High school diploma or equivalent required
• Graduation from an accredited Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar environment required
• BLS certification for Healthcare Providers is preferred

Pay Range 💰

${14.3} – ${20.42} per hour

The actual compensation depends on experience, education, location, and other factors. Position may be eligible for bonuses or commissions.

Employee Benefits 🌟

Learn more about our benefits here.

About ChenMed

We’re transforming healthcare for seniors and changing America’s healthcare for the better. As a family-owned, physician-led organization, we focus on improving health outcomes and quality of life. Our rapid growth allows us to rescue more seniors from inadequate care.

Why join us? Enjoy competitive compensation, comprehensive benefits, career advancement, work-life balance, and the opportunity to make a real difference in people's lives every day.

How to Apply

• Current employees: Click here to apply via our internal career site
• Contingent workers: See job aid for application instructions

#LI-Onsite 🚗