ChenMed Is Hiring A Medical Receptionist Bilingual

Join a compassionate healthcare team that values innovation, community, and exceptional service—help us transform lives every day! 🌟

About the Role

We’re seeking a Bilingual Medical Receptionist (Care Facilitator) to be the welcoming first point of contact for our patients at ChenMed. If you are fluent in both English and Vietnamese, possess a passion for superior customer service, and are eager to make a difference, this is the opportunity for you! 🤝

Key Responsibilities

• Patient Interaction: Greet patients, check-in/out, schedule appointments, and ensure the lobby remains organized and clean.
• Schedule Management: Serve as the gatekeeper for PCP and specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to manage patient information, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Conduct “love” calls, send birthday and greeting cards to celebrate special occasions.
• Communication: Answer phone calls, relay messages accurately, and provide clear information to patients about ChenMed staff.
• Insurance and Scheduling: Verify insurance, collect copays, and assist with follow-up and specialist appointment scheduling.
• Patient Comfort: Escort patients to exam rooms and ensure their wellbeing during visits.
• Quality Initiatives: Act as a HEDIS champion and report on hospitalizations and related metrics.
• Customer Feedback: Present surveys during checkout and address escalations for immediate service recovery.
• Team Collaboration: Participate in daily/weekly huddles to update on patient-related matters.
• Transportation Management: Coordinate driver’s lists, medication and grocery deliveries, and Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient information and records.
• Review and ensure accuracy of patient and appointment data.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as needed, as directed by management.

Required Knowledge, Skills, & Abilities

• Exceptional customer service skills ❤️
• Knowledge of medical insurance and EMR systems
• Understanding of ChenMed’s products, policies, and standards
• Proficiency with phones, computers, and basic IT systems
• Professional communication and courteous manners
• Detail-oriented with a focus on accuracy
• Strong verbal and written skills ✍️
• Excellent listening skills
• Positive, professional attitude 😊
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in both English and Vietnamese (spoken and written) 🗣️

Education & Experience Requirements

• High school diploma or equivalent 🎓
• Graduate of a recognized Medical Assistant program preferred
• Minimum 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers is a plus

Compensation

The hourly pay range for this role is $14.30 - $20.42. Final compensation depends on experience, education, location, and other factors. This position may be eligible for bonuses or commissions.

Employee Benefits

Learn more about our benefits here.

Join Us in Making a Difference

At ChenMed, we are dedicated to transforming healthcare for seniors and enhancing America’s healthcare system. As a family-owned, physician-led organization, our innovative approach helps improve the health and well-being of the communities we serve. We’re expanding rapidly and seeking passionate team members to grow with us! 🌍

Enjoy competitive compensation, comprehensive benefits, career growth, and a fulfilling work environment where every day is an opportunity to impact lives. 💙

If you are an internal employee or a contingent worker, please click here to apply through our internal career site or refer to the job aid here.

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