ChenMed Is Hiring A Medical Receptionist Bilingual

Join a unique healthcare team dedicated to transforming lives every day through compassionate service, innovative approaches, and a strong community focus. We are rapidly expanding and looking for bilingual (English/Vietnamese) Medical Receptionists to become the first point of contact for our patients.

Position: Medical Receptionist (Care Facilitator)

As a Care Facilitator at ChenMed, you will serve as a vital patient advocate, delivering exceptional customer service and supporting seamless clinic operations. If you are passionate about making a difference and possess a strong work ethic, we want to hear from you!

Key Responsibilities 🩺

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, ensuring lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, ensuring timely appointments for top patients.
• Administrative Support: Use computer systems to add patient data, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Make “love” calls, send birthday and greeting cards to celebrate milestones.
• Communication: Answer phones, take detailed messages, and relay information clearly about clinical personnel.
• Insurance & Payments: Verify insurance, collect copays, and assist with follow-up or referral scheduling.
• Patient Comfort & Support: Escort patients to exam rooms and ensure their well-being during visits.
• HEDIS & Reporting: Monitor HEDIS needs, report hospitalizations, and provide data on patient outcomes.
• Customer Service: Present surveys at check-out and escalate issues when necessary to ensure patient satisfaction.
• Team Collaboration: Participate in daily huddles and provide updates on patient care.
• Transportation Coordination: Manage patient transportation logistics, including Uber/Lyft rides and medication deliveries.

Additional Responsibilities 🚀

• Maintain confidentiality of patient records and personal information.
• Review and verify patient data for accuracy and completeness.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

Required Knowledge, Skills & Abilities ⭐

• Exceptional customer service skills and a passion for helping others.
• Working knowledge of medical insurance and electronic medical records (EMR) systems.
• Familiarity with ChenMed products, services, policies, and procedures.
• Proficiency in operating phones, computers, and basic IT software.
• Professional and courteous communication with patients and staff.
• Strong attention to detail and accuracy.
• Outstanding verbal and written communication skills.
• Excellent listening skills and a positive attitude.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to travel regionally (up to 10%).
• Fluent in both spoken and written English and Vietnamese.

Education & Experience Requirements 🎓

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar environment.
• BLS for Healthcare Providers certification is a plus.

Compensation & Benefits 💰

The pay range for this position is $14.30 - $20.42 per hour. Final compensation will depend on experience, education, location, and other relevant factors. Additional bonuses or commissions may be available.

Why Join ChenMed? 🌟

At ChenMed, we are transforming healthcare for seniors and creating a better future for communities across America. As a family-owned, physician-led organization, we offer comprehensive benefits, career growth opportunities, and a work environment that balances purpose and personal development. Our team makes a meaningful difference in people's lives every day.

Interested in applying? View Employee Benefits and Apply Here

Current employees can apply via our internal career site. Contingent workers, please see the job aid for application instructions.

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