ChenMed Is Hiring A Medical Receptionist Bilingual

Join a dynamic healthcare team committed to transforming lives through compassionate service and career growth. We are seeking a bilingual Medical Receptionist (Care Facilitator) to be a vital first contact in our patient interactions at ChenMed.

About Us

We’re unique. You should be, too.
We’re changing lives every day — for our patients and our team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with your kindness and joy? We’re expanding rapidly and looking for great people to join our team.

Position Overview

The Medical Receptionist (Care Facilitator) is often the first touchpoint for our patients, serving as a patient advocate and providing exceptional customer service. This role involves checking patients in and out, offering administrative support, and building trusting relationships with our patients.

Note: Candidates must be bilingual in English and Vietnamese, with fluency in both written and verbal communication.

Essential Job Duties & Responsibilities

• Patient Interaction: Greet, check-in, check-out, schedule appointments, and ensure lobby organization and cleanliness.
• Schedule Management: Act as gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Tasks: Use computer systems to update patient information, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make "love" calls, send birthday and greeting cards for special occasions.
• Communication: Answer phones, take accurate messages, and provide clear information about clinical personnel.
• Insurance & Payments: Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Patient Comfort: Escort patients to exam rooms and ensure their wellbeing.
• Quality & Reporting: Serve as HEDIS champion, monitor hospitalizations, and report relevant data.
• Customer Service & Feedback: Present surveys during checkout and escalate issues when necessary.
• Team Participation: Engage in daily and weekly huddles, sharing patient updates.
• Transportation Coordination: Manage driver schedules, medication and grocery deliveries, and ride services like Uber/Lyft.

Additional Responsibilities

• Maintain confidentiality of patient information and medical records.
• Review and verify personal and appointment details for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

Knowledge, Skills & Abilities

• Exceptional customer service skills and passion for helping others 😊
• Working knowledge of medical insurance and electronic medical records (EMR)
• Familiarity with ChenMed products, policies, and procedures
• Proficiency in operating phones, computers, and basic IT systems 💻📞
• Professional and courteous communication with staff and patients
• Detail-oriented to ensure data accuracy ✅
• Strong verbal and written communication skills 🗣️✍️
• Active listening and positive attitude
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel locally up to 10%
• Fluency in English and Vietnamese (spoken and written)

Education & Experience

• High school diploma or equivalent required
• Graduation from a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar setting required
• BLS certification for Healthcare Providers preferred

Compensation & Benefits

The pay range for this position is $14.30 - $20.42 per hour. Final compensation will depend on experience, education, and location. This role may be eligible for bonuses or commissions.

Explore our benefits overview for more details.

About ChenMed

ChenMed is dedicated to transforming healthcare for seniors, advocating for better health outcomes through family-owned, physician-led care. Our rapid growth allows us to rescue more seniors from inadequate health care, making a meaningful difference in their lives every day.

We offer competitive pay, comprehensive benefits, career development, and advancement opportunities. Join us and enjoy a rewarding work-life balance while making a real impact.

Apply Now

• Current employees can apply via our internal career site.
• Contingent workers, see the job aid for application instructions.

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