ChenMed Is Hiring A Medical Receptionist Bilingual

Join a revolutionary healthcare team committed to transforming lives — both for our patients and our employees. We're seeking compassionate, bilingual professionals to make a real difference!

About Us

At ChenMed, we are unique and innovative — changing the landscape of primary care. Our rapid growth means we need dedicated team members who share our passion for service and excellence. If you're entrepreneurial, driven, and kind, you might be the perfect fit!

Position: Medical Receptionist (Care Facilitator)

This vital role puts you at the forefront of patient engagement — serving as a first contact, a patient advocate, and a trusted member of our care team. Fluency in English and Vietnamese, both written and verbal, is essential.

Key Responsibilities

• Patient Interaction: Greet, check-in, and check-out patients; schedule appointments; ensure lobby organization and cleanliness.
• Schedule Management: Serve as gatekeeper for PCP and Specialist schedules, including ensuring top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to add patient info, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make "love" calls, mail birthday and greeting cards to celebrate special occasions.
• Communication: Answer phones, take accurate messages, and relay information about ChenMed staff to patients.
• Insurance & Scheduling: Verify insurance, collect copays, and assist with follow-up and specialist referrals.
• Patient Comfort & Advocacy: Escort patients to exam rooms and ensure their well-being.
• HEDIS & Reporting: Monitor HEDIS metrics, report hospitalizations, and stay proactive about patient care quality.
• Customer Service: Present surveys during check out, escalate issues for immediate resolution.
• Team Participation: Join daily and weekly huddles, providing updates on patient care.
• Transportation Coordination: Manage driver schedules, medication/grocery deliveries, and arrange Uber/Lyft rides for patients.

Additional Duties

• Maintain confidentiality of patient records and personal information.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other tasks as assigned by management.

Knowledge, Skills, and Abilities

• Excellent customer service skills & passion for helping others 🌟
• Knowledge of medical insurance and electronic medical records (EMR)
• Understanding of ChenMed policies, standards, and services
• Proficiency in operating phones, computers, and basic IT systems 💻
• Strong communication skills—professional, courteous, and clear
• Attention to detail for accurate data management
• Outstanding verbal and written communication
• Active listening skills
• Positive attitude and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally/locally
• Fluency in English and Vietnamese (spoken & written) 🗣️

Education & Experience Requirements

• High school diploma or equivalent required 🎓
• Graduation from a certified Medical Assistant program preferred
• Minimum 1 year of experience in a medical environment
• BLS certification for Healthcare Providers is a plus

Compensation

Hourly Range: $14.30 – $20.42

Final pay rate depends on experience, education, location, and other factors. Bonus or commission eligibility may also apply.

Employee Benefits

For details, visit: chenmed.makeityoursource.com/helpful-documents

Why Join ChenMed?

We’re transforming healthcare for seniors and making a meaningful difference in communities across America. As a family-owned, physician-led organization, we prioritize quality, growth, and work-life balance. Our employees enjoy competitive pay, comprehensive benefits, career development opportunities, and the chance to truly impact lives daily.

Apply Now

Current employees can apply through our internal career site. Contingent workers can follow the job aid here to submit their application.

#LI-Onsite 🚑