ChenMed Is Hiring A Medical Receptionist Bilingual

Join a healthcare team that is committed to transforming lives through innovative care and exceptional service — become a Medical Receptionist (Care Facilitator) with ChenMed and make a meaningful difference every day! 🚀

About Us

At ChenMed, we are unique in our approach. We’re rapidly expanding to serve more seniors and improve healthcare outcomes. Our team members are driven, kind, and passionate about making a difference. If you’re innovative, entrepreneurial, and thrive in a dynamic environment, we want you to join us! 🌟

Position Overview

The Medical Receptionist (Care Facilitator) is often the first point of contact for our patients, acting as a patient advocate and delivering outstanding customer service. This bilingual role (English/Vietnamese) involves greeting patients, managing appointments, and providing administrative support to ensure a seamless patient experience.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, maintaining organization and cleanliness in the lobby.
• Scheduling: Manage schedules for PCP and Specialists, ensuring Top 40 patients are scheduled every 13 days.
• Administrative Support: Use computer systems to add patient info, print forms, respond to emails, and prepare New Patient packets.
• Patient Engagement: Make “love” calls, mail birthday and greeting cards to celebrate special events.
• Communication: Answer calls, relay messages accurately, and clearly communicate with both patients and clinical staff.
• Insurance & Payments: Verify insurance, collect copays, and assist with referrals and follow-up appointments.
• Patient Comfort & Advocacy: Escort patients to exam rooms and ensure their well-being.
• Quality & Reporting: Support HEDIS initiatives and report hospitalizations, census, and other metrics.
• Customer Feedback: Present satisfaction surveys during checkout and address concerns promptly.
• Team Participation: Engage in daily/weekly huddles to share patient updates.
• Logistics Coordination: Manage transportation arrangements, medication and grocery deliveries, and coordinate Uber/Lyft rides for patients.

Additional Responsibilities

• Maintain confidentiality of patient records and personal information.
• Review and verify patient and appointment data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Exceptional customer service skills with a passion for helping others 😊
• Understanding of medical insurance and electronic medical records (EMR) systems
• Familiarity with ChenMed’s products, services, policies, and procedures
• Proficient in operating phones, computers, and software applications
• Excellent communication skills—professional, courteous, and clear
• Attention to detail to ensure accurate reports and data
• Strong listening skills and a positive attitude
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in English and Vietnamese, both spoken and written 🗣️

Education & Experience Criteria

• High school diploma or equivalent required 🎓
• Graduation from a recognized Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar setting
• BLS certification for Healthcare Providers is preferred

Compensation & Benefits

The pay range for this role is $14.30 - $20.42 per hour. Final compensation depends on experience, education, location, and other factors. This position may be eligible for bonuses or commissions.

Learn more about our employee benefits.

Why Join ChenMed? 💙

We are dedicated to transforming healthcare for seniors and making a positive impact in communities across America. As a family-owned, physician-led organization, we offer competitive pay, comprehensive benefits, career growth opportunities, and a supportive work environment. Join our team and help improve lives every single day!

Application Process

• Current employees: Click HERE to apply on our internal career site.
• Contingent workers: Refer to the job aid HERE for application instructions.

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