ChenMed Is Hiring A Medical Receptionist Bilingual

Join a transformative healthcare team dedicated to changing lives every day. We're seeking a bilingual (English/Vietnamese) Medical Receptionist (Care Facilitator) who is passionate about providing exceptional patient service and being a vital part of our expanding family. 🤝

About the Role

The Medical Receptionist (Care Facilitator) is a key first contact for our patients, serving as a patient advocate and delivering top-tier customer service. This role involves greeting patients, managing schedules, and supporting administrative functions to ensure a smooth clinic experience.

Key Responsibilities

• Patient Interaction: Greet, check-in, check-out, and schedule appointments, ensuring lobby organization and cleanliness.
• Scheduling: Manage PCP and Specialist schedules, with specific focus on Top 40 patients every 13 days.
• Administrative Support: Use computers to add patient info, print forms, respond to emails, and prepare New Patient packets; verify insurance and collect copays.
• Communication & Outreach: Make “love” calls, send birthday and greeting cards for special occasions.
• Patient Escorting: Escort patients to exam rooms, ensuring their comfort and well-being.
• HEDIS & Reporting: Support HEDIS initiatives and report hospitalizations and census data.
• Customer Service & Follow-up: Present satisfaction surveys, handle escalations, participate in daily huddles.
• Transportation Coordination: Manage driver lists, medication and grocery deliveries, and Uber/Lyft scheduling for patients.

Other duties include maintaining patient confidentiality, reviewing data accuracy, transmitting correspondence, and performing additional tasks as needed. 🚀

Knowledge, Skills & Abilities

• Exceptional customer service and interpersonal skills 😊
• Familiarity with medical insurance and EMR systems
• Understanding of ChenMed’s products, policies, and procedures
• Proficiency with phones, computers, and basic IT systems
• Professional and courteous communication skills
• Attention to detail and report accuracy
• Strong listening and verbal/written communication skills
• Positive attitude and professional demeanor
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Willingness to travel up to 10% regionally
• Fluency in English and Vietnamese (spoken and written) 🗣️

Education & Experience Requirements

• High school diploma or equivalent
• Graduation from an accredited Medical Assistant program preferred
• At least 1 year of medical clinic experience required
• BLS certification for Healthcare Providers is a plus

Compensation

Hourly Range: $14.30 - $20.42

The pay range reflects base hourly wages or full-time annual salary. Final compensation depends on experience, education, location, and other factors. This position may also be eligible for bonuses or commissions. 💰

Employee Benefits

For details, visit ChenMed Benefits.

Why Join ChenMed?

We’re transforming healthcare for seniors, improving lives, and creating a supportive environment for our employees. As a family-owned, physician-led organization, we offer competitive pay, comprehensive benefits, career growth opportunities, and a healthy work-life balance. Join us in making a difference! 🌟

Current employees interested in internal opportunities can click HERE. Contingent workers can see the job aid HERE for application details.

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